Account Manager

At Bright View, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for an Account Manager. Can you picture yourself here?

The Account Manager is the primary contact for clients. This role builds long-term relationships that foster client satisfaction and retention, grows the portfolio through ancillary sales and price increases, and ensures quality service.

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio; look for ancillary opportunities outside the portfolio to grow the book of business and overall branch growth.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Ensure design and bid for proposed enhancement projects are delivered to clients in a timely manner.
• Generate referrals from existing clients and communicate to the Business Developer.
• Develop and maintain long-term relationships with clients, focusing on all pertinent points of contact.
• Conduct site walkthroughs during formal meetings to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client issues or concerns.
• Ensure renewals of each account within the assigned client portfolio.
• Proactively listen to potential site enhancement needs of existing clients.
• Communicate regularly with the Operations Manager to ensure client needs and expectations are met or exceeded.
• Coordinate site visits with the Operations Manager to review site quality.
• Support hiring, training, and coaching field crews supporting the portfolio.
• Promote compliance with all safety regulations and policies.
• Maintain acceptable gross margins for both base contract work and ancillary services to meet branch financial goals.
• Assist the Branch Manager in overall branch leadership, including participation in relevant meetings.
• Maintain satisfactory accounts receivable levels and update CRM notes.
• Coordinate with the Branch Administrator to keep client databases current.
• Perform other tasks as assigned by the Branch Manager.

• Associate degree in a business-related field or equivalent experience.
• At least 3 years of customer service, management, and leadership experience in the landscaping industry or local marketplace.
• Effective written and verbal communication skills.
• Ability to coach, develop, and foster teamwork.

• This role can be remote or based in an office.
• Regular travel by car is required.

At Bright View, we’re passionate about caring for our clients and each other. Despite being the nation’s leading landscape company, we maintain a small, supportive environment that makes our team members feel at home.

If you’re eager to join a talented team tackling big projects, you might be the perfect fit. Our range of services includes landscape design, development, maintenance, and enhancements — offering limitless opportunities for achievement.

Just like the communities we serve, your career and personal development are always evolving. Along with competitive salaries, benefits may include:

• Paid time off
• Health and wellness coverage
• 401(k) savings plan

Bright View is an Equal Employment Opportunity and E-Verify Employer.