Data and Analytics Platform Support Administrator

Data and Analytics Platform Support Administrator

$69,100-$93,000 (Exempt)

Tucson, AZ Hybrid

Critical Path Institute (C-Path) is a nonprofit engaged in the creation of partnerships and innovative processes that improve human health by reducing the time, cost, and risk in developing and approving new therapies. For twenty years, we have partnered with industry and academic experts to advance technologies across the spectrum of medical product development from research to regulatory approval. As a leading nonprofit organization dedicated to fostering collaboration and promoting data sharing in the precompetitive space, C-Path has been at the forefront of numerous advances designed to get new treatments to patients quicker.

Our continuing success is made possible by a combination of public and private support from those who share our vision to accelerate a path to a healthier world.

Exceptional medical, dental & vision insurance, HSA, FSA, 5% 403(b) company match with an additional 3% company contribution, company-paid benefits (Basic Life/AD&D, STD, LTD), generous PTO, 16 days of paid holiday time, and so much more!

The Data and Analytics Platform Support Administrator manages the operations and user support for web-based data and analytics platform. This position works across teams to support data access, ensure system integrity, and maintains secure analytics environments. This position serves as the primary contact for managing and tracking data and platform access and use, virtual workspace set up, and platform housekeeping while also responding to user inquiries, supporting data use agreements (DUAs) across multiple stakeholders, and helping to gather platform metrics and requirements.

• Review and process account requests
• Maintain internal system communication tools and notifications
• Deactivate or archive outdated user accounts as needed

• Set up and maintain individual virtual analysis work spaces
• Manage user access permissions
• Submit and monitor tickets for virtual machine (VM) provisioning
• Perform routine workspace housekeeping:
  • Monitor usage
  • Hibernate or delete inactive work spaces
• Enforce data usage restrictions and manage DUA terms
• Oversee website whitelist access

• Review and manage incoming data access requests
• Analyze and verify Data Contributor Agreements (DCAs) for appropriate routing and approvals
• Generate and distribute DUAs for approved requests
• File executed agreements in designated repositories
• Enter tickets for application deployments

• Respond to email-based support requests
• Coordinate with subject matter experts (SMEs) for technical or data-specific queries
• Meet with users to resolve platform-related issues

• Business intelligence: perform platform analytics and generate reports
• Develop and manage data dashboards
• Platform onboarding for internal and external users
  
  Other duties as assigned

• Exceptional organizational skills
• Strong analytical and judgment capabilities
• Proficient in interpreting legal and data agreements
• Ability to manage multiple tasks simultaneously
• Fluency in digital tools, systems, and applications
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint)
• Skilled in communication software such as Zoom and Microsoft Teams
• Strong time management and independent problem-solving
• Collaborative, team-oriented mindset

• Bachelor's degree in a relevant field such as Information Systems, Health Informatics, Data Science, or Business Administration
• Alternatively, a technical diploma with 3+ years of relevant experience in data support or platform administration
• 2-5 years technical support experience in data or analytics platforms
• 2-5 years familiarity with project management tools and methodologies
• 2-5 years Business intelligence tools (e.g., Power BI)
• Understanding of clinical trial or patient data curation practices, preferred

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

C-Path complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact C-Path HR department.

Critical Path Institute is an equal opportunity employer.