Technical Writer - Information Technology

Job Type: Classified
Job Classification: 5451 - Business Systems Analyst I
Salary Grade: 12
Hiring Range: $57,636 - $69,160 Annually
Pay Range: $57,636 - $80,683 Annually

Range Explanation:

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Pay Range is the entire compensation range for the position.

The Pima County Information Technology Department is seeking a self‑motivated, thorough, disciplined, and perceptive individual for the role of Technical Writer for the County Classified title, Business Systems Analyst I.

The Technical Writer is responsible for creating, publishing, and maintaining technology‑related documentation for both technical and non‑technical audiences. In addition, they will develop detailed user documentation, communication plans, and educational materials, while also organizing and hosting monthly webinars on user‑focused technology topics and publishing bi‑weekly internal articles.

The ideal candidate has experience producing clear written instructions for diverse audiences and thrives in a collaborative, team‑oriented environment. This role requires strong technical, communication, analytical, and interpersonal skills, along with a proactive, agile mindset and a strong work ethic.

We offer the opportunity to apply and expand your skills in a supportive team environment while advancing your career. Bring your energy, professionalism, and commitment to continuous improvement—and help make a meaningful impact by supporting the mission of Pima County government.

This is an in‑office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position.

• Engages with Pima County department or elected official Subject Matter Experts (SMEs) to gain understanding of how the entity operates to deliver on its mission;
• Researches and documents the technical tools (hardware and software) that enable business operations for departments and/or elected officials;
• Identifies and documents areas of operational improvement that can be gained via changes in technology;
• Communicates proposed changes in technology to technical teams and/or third‑party vendors for design, development and deployment via requirements definition documents, work items in a work management tool, visual representations, and oral presentations;
• Coordinates requirements definition and business case for change with department and/or elected official SMEs;
• Provides status updates to leadership in oral and written form;
• Executes project management techniques (Agile, Waterfall, etc.) to ensure efficient and effective delivery of technical solutions;
• Effectively negotiates for viable solutions to technical, process and priority conflict resolution;
• Serves as a team member to deliver technical solutions on larger projects and/or for multiple departments.

High School diploma or equivalent AND two (2) years of experience in either computer hardware or software support, business analysis or data analysis. (Relevant education from an accredited college or university may be substituted.) Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

• Experience converting complex technical information into easy‑to‑understand documents and/or materials.
• Experience gathering information from others such as Subject Matter Experts (SMEs) or technical teams.
• Experience writing in a collaborative environment.
• Experience tailoring writing to both technical and non‑technical audiences.
• Experience developing and making presentations.
• Experience working in a technical support position.

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will…