Desktop Support Technician

Location:
Fully Onsite (Client located Tucson, AZ area)

* Must be able to work on W-2 basis

* Must be local to the Tucson, AZ and able to work fully onsite

The Desktop Support Technician provides technical support to internal employees through multiple service channels, including walk-up tech bar support, telephone assistance, deskside support, and remote desktop tools. This role is responsible for ensuring reliable operation of end-user computing devices and supporting departmental operational tasks.

• Provide first- and second-level technical support to internal users via walk-up support, phone, deskside visits, and remote assistance.
• Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues for desktop and laptop computers.
• Assist employees with device setup, software installation, configuration, and general system usage.
• Install, configure, maintain, and troubleshoot operating systems and standard business applications.
• Perform break/fix repairs, including replacing or upgrading hardware components such as memory, keyboards, motherboards, and other peripherals.
• Configure, test, and troubleshoot wired and wireless network connectivity for local and remote devices.
• Manage queue-based support work and ensure timely resolution of assigned tickets.
• Perform asset management activities, including inventory tracking, device lifecycle management, and documentation.
• Coordinate with vendors and warranty service providers to resolve hardware issues and complete repairs.
• Troubleshoot returned devices and prepare equipment for end-of-life processing and eWaste disposal in accordance with company policies.
• Support additional departmental tasks as assigned to ensure smooth IT operations.

Must have 4 or more years desktop support experience.

Working knowledge of desktop and laptop hardware, in both Macintosh and Windows operating systems, and common enterprise software. Strong customer service and communication skills, verbal and written Ability to manage multiple tasks in a fast-paced, queue-driven environment.

Experience with
Service Now and the Google Suite, Gmail, Sheets, Docs Experience with Asset management processes and compliance Ability to collaborate with a team and work independently as needed to achieve departmental goals.

• Medical Insurance & Health Savings Account (HSA)
• 401(k)

Motion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) in major North American markets. Our unique expertise in today’s highest-demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients.