Technical Support Representative II

Responsibilities

• Collaborate closely with Sales, supporting teams, external partners, and accountants to accelerate adoption and ensure successful implementation of Quick Books Online
• Help execute custom implementation plans for the accounts to embrace Quick Books Online for their firm and for their small business clients
• Manage the seamless conversions of small business clients onto Quick Books Online while delivering an awesome first-use experience for clients and delighting accountants so they actively recommend Quick Books Online to others
• Clearly execute recommendations, plans, and progress with customers and internal stakeholders
• Troubleshoot technical complexities (e.g., why account conversion didn't go through)
• Prioritize workload and identify process improvements while executing within timelines
• Develop and maintain expertise of the client's products and solutions, with emphasis on the Quick Books Online ecosystem
• Professional interactions with internal and external partners

• Bachelor's degree or equivalent experience
• Prior experience working with accountants or accounting, a plus
• Customer-obsessed, with a passion for delivering the best possible customer experience
• Collaborative communication, organization, prioritization, and time management skills
• Proven problem-solving and analytical orientation with the ability to identify root cause
• Strong understanding of accountant workflows
• Results-oriented, while respecting people and maintaining integrity without compromise
• Able to clearly communicate technical needs to internal and external stakeholders
• Ability to technicall troubleshoot whenever needed
• Excellent written and verbal communication skills, ability to communicate technical and other findings across organizational levels
• Aptitude for juggling competing priorities and functioning effectively under deadline pressures with multiple project requirements

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.