Professional Services Consultant

Purpose

Do you have a passion for traveling to client sites and helping them make a difference by working with laboratories and their staff to accurately and effectively utilize our Products?

As a Professional Services Consultant, you will deliver implementation or consulting projects to achieve successful on-time schedule completion and client satisfaction. You will provide clients with mentorship and advice for workflow planning and drive the adoption of standard methodologies for the greatest customer return on investment. You will be responsible for performing contracted onsite and remote services for clients.

Building an AI‑first organization is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities.

Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. We must drive an AI first sense of purpose and urgency.

• Consult pre-sale and post-sale with key stakeholders to ensure project scope aligns with contracted customer expectations

• Conduct implementations/upgrades demonstrating a thorough knowledge and understanding of department procedures and guidelines

• Guide the client in their decision-making to achieve maximum efficiency using Clinisys' best practice recommendations

• Conduct training for the client as part of the overall implementation/upgrade process

• Provide input to process improvements by monitoring both client and departmental feedback

• Travel to client sites to install Clinisys software products following department procedures and guidelines

• Maintain a high level of commitment to superior customer satisfaction throughout the entire duration of the customer relationship

• Resolve project issues or determine when escalation to senior staff or management is required

• Collaborates with and mentors other Professional Services Consultants to expand their own and others' depth & breadth of Clinisys product knowledge

• Effectively organize and prioritize project tasks to ensure the timely completion of projects assigned

• Complete other projects as assigned

• Ability to work independently and effectively manage projects and priorities from start to finish

• Strong understanding of client/workflow concepts relative to software applications, with some knowledge of interfaces

• Ability to understand how multiple systems work together and the ability to make recommendations

• Strong communication and presentation skills with the ability to present to all levels of the organization

• Ability to work independently and effectively manage projects and priorities from start to finish

• Strong analytical and problem-solving skills

• Able to develop and improve workflow processes and procedures, and drive client process improvements

• Bachelor of Science in the Chemical, Biological, or Environmental Sciences or Information Technology, or related degree

• 3+ years of experience in an Environmental Science Laboratory, knowledge of related standards and EPA testing methodologies

• 3+ years of experience writing SQL queries (Oracle DB knowledge preferred)

• 3+ years of experience with report development (Telerik, Actuate, Crystal)

• 3+ years of experience working with application interfaces (HL7, API, etc.)

• Five years of experience with laboratory information management systems or Clinisys software products and one year working with Clinisys applications (Horizon/CLS, Sunquest)

• 1+ years experience with programming languages (C#, Java, Python, etc)

• One year of experience working in a consulting or implementation environment

• Experience…