Technical Support Representative II

Responsibilities

A client with Kforce is seeking a Technical Support Representative II to join their team remotely. This is a 100% remote role, open to all time zones. There is potential for the contract to be extended beyond July based on business needs. Responsibilities:

• Collaborate closely with Sales, supporting teams, external partners, and accountants to accelerate adoption and ensure successful implementation of Quick Books Online
• Help execute custom implementation plans for the accounts to embrace Quick Books Online for their firm and for their small business clients
• Manage the seamless conversions of small business clients onto Quick Books Online while delivering an awesome first-use experience for clients and delighting accountants so they actively recommend Quick Books Online to others
• Clearly execute recommendations, plans, and progress with customers and internal stakeholders
• Troubleshoot technical complexities (eg: why account conversion didn't go through)
• Help execute custom implementation plans for the accounts to embrace Quick Books Online for their firm and for their small business clients
• Prioritize workload and identify process improvements while executing within timelines
• Develop and maintain expertise of the client's products and solutions, with emphasis on the Quick Books Online ecosystem
• Professional interactions with internal and external partners

Responsibilities

A client with Kforce is seeking a Technical Support Representative II to join their team remotely. This is a 100% remote role, open to all time zones. There is potential for the contract to be extended beyond July based on business needs. Responsibilities:

• Collaborate closely with Sales, supporting teams, external partners, and accountants to accelerate adoption and ensure successful implementation of Quick Books Online
• Help execute custom implementation plans for the accounts to embrace Quick Books Online for their firm and for their small business clients
• Manage the seamless conversions of small business clients onto Quick Books Online while delivering an awesome first-use experience for clients and delighting accountants so they actively recommend Quick Books Online to others
• Clearly execute recommendations, plans, and progress with customers and internal stakeholders
• Troubleshoot technical complexities (eg: why account conversion didn't go through)
• Help execute custom implementation plans for the accounts to embrace Quick Books Online for their firm and for their small business clients
• Prioritize workload and identify process improvements while executing within timelines
• Develop and maintain expertise of the client's products and solutions, with emphasis on the Quick Books Online ecosystem
• Professional interactions with internal and external partners

Requirements

• Bachelor's degree or equivalent experience
• Prior experience working with accountants or accounting a plus
• Customer-obsessed, with a passion for delivering the best possible customer experience
• Collaborative communication, organization, prioritization, and time management
• Proven problem-solving and analytical orientation with the ability to identify root cause
• Strong understanding of accountant workflows
• Results-oriented, while respecting people and maintaining integrity without compromise
• Able to clearly communicate technical needs to internal and external stakeholders
• Ability to technicall troubleshoot whenever needed
• Excellent written and verbal communication skills, ability to communicate technical and other findings across organizational levels
• Aptitude for juggling competing priorities and functioning effectively under deadline pressures with multiple project requirements

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life,…