Technical Support Analyst

Exciting opportunity for a sharp Technical Support Analyst to join a dynamic organization where you can make an impact.

• Approximately 85% is in-person support, and 15% is phone, email, and chat support
• Support users in multiple locations, and also assist with the remote support of our other users nationwide
• Triage Level II and Level III Incident and Service Request tickets
• Troubleshoot and resolve Incident tickets related to technical difficulties with hardware, software, and the network
• Resolve Level l Incident and Service Request tickets
• Validate with internal customers that the Incident or Service Request has been resolved, and update the ITSM ticketing system.
• Interface effectively with IT infrastructure, security, applications management, database, and governance personnel.
• Obtain a strong knowledge of IT Security policies, processes, and procedures.
• Adhere to and execute IT Security policies, processes, and procedures
• Write and update knowledge-base articles
• Actively contribute to IT's Continual Service Improvement efforts
• Ability to complete multiple simultaneous projects and support tasks promptly
• Rotate on the help desk, taking calls, emails, and chats from all of our offices
• Perform other duties or special projects as assigned

This is a contract position through March 1st, 2027. You will mainly support our locations in the Tucson area. There could be project work that requires traveling to another state to assist with the project. You must be able to work flexible hours as needed, including being on call, and have the ability to work some weekends if necessary. Excellent opportunity to make a meaningful impact and advance your career to the next level.

Visionaire Partners offers a comprehensive benefits package to all full-time W-2 contractors, their spouses/domestic partners, and dependents. Options include a 401 (k) with up to a 4% match, medical, dental, vision, life insurance, short-term and long-term disability, critical illness, hospital indemnity, accident coverage, and Medical and Dependent Care Flexible Spending Accounts.

• 3+ years of technical support experience
• MS Office support
• Active Directory
• Able to image/configure an out-of-the-box PC
• Able to re-image PCs and install approved apps and systems access
• Strong working knowledge of email spam filtering tools
• Able to validate that a PC is fully encrypted
• Software and hardware support
• Ability to work flexible hours as needed, and be on call or work some weekends
• Must have a valid driver’s license and a clean driving record
• Must own a reliable vehicle
• Must be able to transport IT equipment between offices
• Pass a background check and drug test (excluding marijuana)
• PREFERRED
  
  SKILLS:
  
  Cisco UCM Cloud

Must be authorized to work in the U.S./Sponsor ships are not available.