Technical Support Analyst

Technical Support Analyst (Contract through 3/1/2027) – Tucson, AZ

Ready to be the go-to tech hero? We’re looking for a skilled Technical Support Analyst who enjoys solving problems, supporting end-users face-to-face, and maintaining systems in optimal working condition. If you thrive in a fast-moving environment and love helping people (without losing your mind), this could be the role for you.

• Provide 85% onsite support and 15% remote support (phone/email/chat)
• Support multiple Tucson-area locations + assist remote users nationwide
• Triage and resolve Level II & III Incident and Service Request tickets
• Handle some Level I tickets as needed
• Troubleshoot hardware, software, and network issues
• Validate resolution with users and update ITSM documentation
• Partner with infrastructure, security, applications, database, and governance teams
• Follow and help enforce IT Security policies and procedures
• Create and update knowledge-base articles
• Contribute to continuous service improvement initiatives
• Rotate help desk coverage and handle incoming requests from multiple offices
• Support special projects (may include occasional travel out of state)

Flexibility is required
, as some on-call support, overtime, and occasional weekend work may be necessary.

• 3+ years of technical support experience
• Windows + Microsoft Office support
• Active Directory experience
• PC imaging/configuration, re-imaging, and app installs
• Experience with email spam filtering tools
• Ability to confirm full-disk encryption
• Strong documentation skills and a consultative mindset
• Able to transport IT equipment between offices
  
  Must pass background check and drug test (excluding marijuana)

Medical, dental, vision, life, disability, FSA options +
401(k) with up to 4% match and more.