Instructional Technology Professional II; Southern AZ; UPDATED

Instructional Technology Professional II (Southern AZ) (UPDATED)

This position is part of the University Information Technology Services (UITS) Instructional Technology Support team. The role serves multiple University of Arizona locations in Southern Arizona, performing preventive maintenance, troubleshooting, and repair services for university-owned equipment. The position is based in Tucson, AZ and requires regular travel to Nogales, Thatcher, Yuma, Phoenix and other Southern Arizona locations as project needs arise.

Key responsibilities include:

• Install, update, and troubleshoot instructional technology and computer systems in classrooms.
• Diagnose and repair A/V, computer and network equipment.
• Perform regular system upgrades to ensure functionality and security.
• Troubleshoot system failures and implement solutions to restore performance.
• Schedule and conduct maintenance to identify and correct inefficiencies.
• Manage inventory of technical equipment and hardware.
• Work with university colleagues to create technical designs for classrooms and teaching spaces, advise on equipment/technology, and perform the installation.
• Stay current on instructional challenges and emerging technologies that support distance learning and teaching.
• Lead classroom technology services projects and act as a point of contact for campus partners.
• Support faculty and staff in use of classroom and AV technology including providing training, documentation, and on‑site assistance.
• Communicate upgrades, new technologies, and new technology processes to location team.
• Ensure classrooms and AV technology are ready for daily use and monitor needs during use.
• Participate in location activities as a member of the distance education team.
• Serve as a member of a cross‑departmental location‑based team to offer best‑in‑class distance student and faculty support services.
• Serve as IT liaison for the location back to home departments or colleges.
• Provide troubleshooting and desktop support to university personnel and students.
• Provide first‑tier support to end users for PC, applications, hardware and network issues.
• Evaluate emerging technologies and identify hardware, software, and other resources necessary to accomplish unit tasks and support location activities.
• Support telecommunication installation and maintenance.
• Assist university IT in performing server and network maintenance on‑site.

Minimum qualifications:

• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.
• Bachelor’s degree or equivalent advanced learning attained through professional level experience required.
• Must have a valid driver’s license and ability to drive according to the University Fleet Safety Policy.

Preferred qualifications:

• Experience in a customer service environment with an emphasis on resolving audio/visual and other classroom technology problems.
• AVIXA CTS Certification or similar.

Required certifications (to be obtained if not already held):

• Crestron CTI‑Commercial Technician and Extron AV Associate Certifications, AVIXA CTS, and Dante Level III certification.

Physical requirements:

• Ability to lift up to 50 pounds, operate a golf cart, and ascend or descend ladders.

Benefits:

• Health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; tuition reduction for the employee and qualified family members; retirement plans; access to recreation and cultural activities; and more.

Education & training:
Higher Education. Employment:
Full‑time. Salary range: $53,039 – $66,299. Eligibility:
Full Benefits. FLSA:
Exempt. FTE: 1.0.

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