Enterprise Infrastructure Engineer - Information Technology

Job Title: Enterprise Infrastructure Engineer I

Department: Information Technology

Location: Tucson, AZ (On‑site)

Job Type: Classified

Job Classification: 6044

Salary Grade: 16

Pay Range: $75,816 to $106,163 annually

Hiring Range: $75,816 to $90,979 annually

Job Description

Summary:

The Pima County Information Technology Department seeks a self‑motivated, disciplined and perceptive individual to serve as an Enterprise Infrastructure Engineer I focused on Endpoint Configuration. Experience in client PC configuration and support, including operating system and application implementation, monitoring, and maintenance on Microsoft Windows PCs, is required. The role involves close cooperation with other project teams, so strong interpersonal skills are important.

• Demonstrates in‑depth understanding of relevant IT infrastructure specialization.
• Organizes workload proactively and manages a wide range of requests.
• Provides leadership at a technical or team level in alignment with ITD and County objectives.
• Analyzes, evaluates, and coordinates resolution and implementation of specific computing components within the enterprise environment.
• Participates in designing, planning, and implementing configuration and ongoing maintenance of infrastructure at an enterprise level.
• Utilizes and interprets system metrics to prevent system issues and provide guidance for system resource realignment.
• Participates in design of critical infrastructure and IT support components to enhance service delivery, security, and support to the customer base.
• Delivers documentation, metrics, and other artifacts to support strategic decision‑making processes.
• Works with teams to research and test technical solutions to resolve enterprise technical issues and requirements.
• Participates in organizational architecture design and review processes of enterprise computing environment.
• Operates within organizational service level agreements (SLAs).
• Demonstrates knowledge of the technical and functional relationships between multiple IT platforms and systems.
• Consistently delivers assignments and tasks as assigned.
• Coordinates and communicates with internal and external customers/vendors with varying technical backgrounds.

• Bachelor’s degree from an accredited college, university or technical trade school and at least two years of experience in the maintenance and administration of client computing or communications hardware and software infrastructure.
• Relevant experience and/or education may be substituted.
• Or two years with Pima County in an Information Technology Support Engineer position.

• Minimum two (2) years experience in or academic study of Windows OS imaging, upgrades, and OS updates utilizing MEMC/SCCM, LANDesk, Altiris, or similar.
• Minimum two (2) years experience or academic study of software configuration, change management activities, design, and execution of complex computer and application deployments in Windows environments.
• Minimum two (2) years experience or academic study of MDM solutions like Intune, Airwatch, ABM, Knox, etc.
• Minimum two (2) years experience or academic study of Windows Server administration and implementation including Active Directory, Group Policy, and security permissions.
• Minimum two (2) years experience or academic study of scripting (e.g., Power Shell, VBS, etc.) to support Windows solutions.

Pima County Human Resources will admit only candidates who meet the minimum qualifications. Applications will be assessed based on education and experience. Candidates meeting the minimum qualifications may be further evaluated against preferred qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments or testing may be required.

• Valid driver license required at time of application and appointment.
• 49‑month DOT Motor Vehicle Record review required.
• Pre‑employment background checks required.
• May require participation in off‑hour system maintenance activities, on‑call rotations, field work, or travel to County locations.

Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.