Field Service Eng - Tucson, AZ

Join to apply for the Field Service Eng - Tucson, AZ role at Canon Medical Systems USA, Inc.

Position level will depend on qualifications; a field service engineer can be at FSE Senior or FSE Associate level based on experience.

This is a remote, field-based position. The selected candidate will need to live in or near Tucson, AZ.

• Install medical imaging equipment effectively and efficiently.
• Completion of installation quality checklist.
• Perform PM inspections per equipment specifications and standards.
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.
• Maintain all assigned assets per company P&P.
• Improve personal productivity by enhancing product knowledge through formal and on‑the‑job training.
• Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
• Answer technical and applications questions.
• Capable of installing multiple products in one modality.
• Maintain excellent customer relations.
• Maintain accurate and complete documentation.
• Perform and document FDA testing on assigned products.
• Keep current with latest technical developments in multiple product lines.
• Support field service operations with technical knowledge on multiple product lines.
• Install and maintain equipment in multiple product lines.
• Demonstrate expertise in multiple products in 1 modality.
• Develop a higher level of troubleshooting and analytical skills.
• Personal contacts involve frequent contact with management presenting information or recommendations. Outside requests for non‑routine information requiring tact/judgment are handled.
• Plans own workload.
• Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.
• Work on diversified tasks that involve a range of complex but standardized procedures. Semi‑routine duties may involve solving frequent problems within standards or procedures.
• Position duties involve making frequent decisions and frequent recommendations.
• Develop service‑selling skills.
• Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
• Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
• Escalates technical issues and inquiries, as needed.
• Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
• Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate.
• Contributes to and generates knowledge articles per P&P.

• Proven ability in developing and maintaining effective internal and external working relationships.
• Must maintain active motor vehicle/driver's license from the state where the employee resides.
• 2 Year / Associate's Degree Electronics technology or equivalent work experience in lieu of degree.
• 3 years Advanced electronics experience. 5 years Field service experience.
• Pay Information:
  Min $74,000 to Max $119,600 annual equivalency (FSE) DOE.

Mid‑Senior level

Full‑time

Information Technology

Industries:
Medical Equipment Manufacturing

Referrals increase your chances of interviewing at Canon Medical Systems USA, Inc. by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.