GIS Analyst , II, III

Position Description

Provides technical support, software design, business process analysis, and data quality assurance for ESRI’s ArcGIS and Workflow Manager software solutions. Identifies business requirements, designs functional solutions, performs process improvement activities, and prepares and maintains supporting documentation for multiple departments and business units. Develops and conducts user training. Maintain a broad understanding of clients’ business processes and practices. Functions as initial point of contact for application support and executes initial diagnosis of issues.

Monitors the applications, data, and process errors, and takes appropriate corrective action. Ensures applications controls are in compliance with audit and regulatory requirements. Ensure GIS data is accurately updated to capture new construction or changes to existing facilities. Responsible for communicating GIS data updates and changes to multiple departments, and external agencies.

• Initiates and maintains relationships with clients to ensure processes and solutions are integrated to support business requirements.
• Gathers requirements from clients for reports and enhancements, and translates those requirements into functional designs used by technical resources to develop solutions.
• Participates in “As-Is” and “To-Be” business process requirements / optimization sessions with client organizations.
• Works with clients to develop and maintain current business process maps and documentation.
• Communicates effectively with business peers, IT peers and vendors to solve business / technical problems and provide appropriate technical solutions.
• Recommends improvement of existing or proposed systems to enhance the functionality or effectiveness of solutions delivered.
• Facilitates the interaction between clients and technology providers (internal and external) to implement and maintain reliable solutions.
• Reviews and approves design documents from technology providers.
• Maintains application configuration table values to support business rules and application functions. Keeps associated documentation up to date.
• Tests application patches and changes to configuration tables, programs, and processes.
• Performs regression testing and verification for product upgrades.
• Coordinates client’s testing and acceptance of application changes.
• Provides internal consulting to clients on how to make best use of functionality readily available in the current applications.
• Develops and/or assists in developing business process aligned application training material. Delivers training to clients one-on-one or in a classroom environment as required.
• Performs initial troubleshooting and problem resolution.
• Works with business areas and technical support staff to troubleshoot problems related to data errors, application defects and client training. Assists with root cause analysis.
• Coordinates incident reporting and tracking with software vendors.
• Works with internal and external auditors to validate application controls and compliance.
• Continually increases personal understanding of utility business functions and processes.
• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

• Represents the business as a “Subject Matter Expert” for the integration of business processes and technology solutions.
• Gathers requirements from business area for moderate to complex enhancements, and translates those requirements into functional designs used by technical resources to develop solutions.
• Facilitates and supports continuous process improvement proactively with clients, considering leveraging existing systems’ functionality and capabilities, industry best practices, and other opportunities for improvement.
• Designs application configuration table values to support business rules and control application functionality as appropriate.
• Maintains configuration rationale and/or other required configuration documentation.
• Develops and leads system, integration, and regression testing activities.
• Proac…