Associate Strategic Advisor

About IT Solutions

Do you have the CHOPS
? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast‑growing Managed Service Provider specializing in providing high‑end technology solutions to small and mid‑market businesses. IT Solutions is a nationally recognized leader in the IT space with over 25 years of experience and thousands of satisfied clients.

Join and grow with us as we continue to innovate new ways to help businesses experience excellence.

The Associate Strategic Advisor provides personalized, strategic guidance to maximize existing IT investments and ensure desired business outcomes through technology alignment and roadmaps. The role requires strong technical aptitude, excellent time‑management and problem‑solving skills, and the ability to translate complex IT concepts into actionable business drivers. The successful candidate will manage client expectations, deliver clear communication, and take initiative to learn and grow.

• Act as the primary client advocate ensuring client satisfaction and retention.
• Serve as the trusted technology advisor responsible for defining and directing IT strategy for a distinct client list of medium to enterprise‑sized clients and house accounts/SMB client base.
• Create and deliver bi‑annual Strategic Advisor reports and 5‑year roadmaps for managed clients.
• Maintain an in‑depth understanding of clients’ businesses to align technology recommendations with business goals.
• Host and attend regular cadence meetings with clients, documenting each interaction in a timely and accurate manner.
• Perform IT risk planning and implement management strategies to improve overall security posture.
• Engage in IT budget planning and manage day‑to‑day IT operations.
• Own and manage accurate client invoicing and quarterly true‑ups.
• Manage and maintain C‑level and senior‑level relationships with medium and large organizations.
• Set and follow through with expectations of C‑level contacts via effective verbal and written communication.
• Collaborate with the Strategic Advisors and Director of Customer Success to interpret account management processes, goals, challenges, and concerns.
• Document technical environments consistently and in an organized fashion.
• Balance client account priorities with the company’s internal business processes.

• Strong oral and written communication skills.
• Effective time‑management and multi‑tasking skills.
• Organized, detail‑oriented, and self‑motivated.
• Passion for solving problems and driving continuous improvement.
• Organizational skills with the ability to self‑manage in a fast‑paced, dynamic environment.
• General understanding of on‑premises and cloud‑based networking environments.
• General understanding of Microsoft licensing (SPLA, O365, M365, Azure, etc.).
• Excellent customer service skills and ability to work with a variety of businesses, technologies, and personalities.
• Strong presentation skills both in‑person and virtually using MS Teams.
• Proven ability to stay current with the latest technology trends and market shifts.
• Working knowledge of the latest versions of Windows Server, Active Directory, Exchange Server, Office 365, VMware, Citrix, SANs, and public cloud platforms (Azure, AWS, etc.).
• Follow established processes to produce standard results.
• Excellent follow‑through skills and proactive business need anticipation.
• Strong work ethic with urgency and initiative.
• Team‑oriented attitude balanced with independent work capability.
• Strong analytical, problem‑solving, and project management skills.
• Understanding of ITIL framework/ITIL certified.
• Understanding of NIST Framework Standards.
• Understanding of compliance requirements and controls such as HIPAA, PII, PHI, PCI/DSS, etc.

• Minimum of 2 years in IT account management or a technical industry, preferably working for a managed service provider, with a keen understanding of the business model and best practices.
• Previous MSP experience strongly preferred.
• Bachelor’s degree in Business Administration,…