Instrument Interface Engineer

Purpose

As an Instrument Interface Engineer working with the implementation team, you will install and support complex instrument interfaces between Clinisys products and client instruments. Responsibilities include troubleshooting communication, file transfer, and other interface issues to ensure timely completion, minimal downtime, and post‑live support. You will mentor clients and internal teams, coordinate with vendors and departments for on‑time delivery, and manage assigned projects.

Additional duties include providing technical input for documentation, service estimates, and sales support, as well as occasional on‑site testing and analysis at client facilities.

• Configure instruments and related software to meet the specifications and operational requirements of clients
• Work with a Professional Services Consultant or the customer to ensure instruments are calibrated to deliver accurate and reliable results for the customer.
• Prepare and maintain comprehensive documentation relevant to the configuration of instruments.
• Develop strong client relationships by understanding their needs, addressing their concerns, and ensuring high levels of customer satisfaction.
• Performs interface installations utilizing templated configurations to address client requirements for data capture, storage, and reporting
• Basic understanding of the requirements for applying best practice implementation with Clinisys applications
• Ensure that instruments and practices comply with industry regulations and standards (e.g., ISO, FDA, etc.).
• Responsible for the organization and prioritization of assigned projects and tasks to meet deliverable requirements
• Capable of independently analyzing and resolving complex system problems
• Coordinate activities with outside vendors, client resources, and internal departments to ensure on‑time delivery
• Stay up to date on the latest industry trends and technologies, recommending improvements or upgrades to clients’ current systems
• Resolve project issues on time or determine when escalation to senior staff or management is required.
• Collaborate with and mentor other Professional Services Consultants to expand my and others' depth and breadth of knowledge of Clinisys products.
• Effectively organize and prioritize project tasks to ensure the timely completion of projects assigned.
• Complete other tasks as assigned.

• Ability to work independently and effectively manage project priorities from start to finish
• Strong understanding of client/ laboratory workflow concepts relative to software applications, with solid knowledge of interfaces
• Strong communication and presentation skills with the ability to present to all levels of the organization
• Strong analytical and problem‑solving skills
• Able to provide mentoring and consultation to improve workflow processes and procedures.

• Bachelor’s degree in Computer Science, Software Engineering, Management Information Systems, related field, or equivalent relevant work experience
• 3+ years’ experience in instrumentation technology, calibration techniques, or equipment consulting, preferably with a LIS or LIMS system
• 3+ years’ experience in programming/data mapping, change management, technical support and customer service
• 3+ years’ experience with Azure/Cloud/SaaS environments
• 3+ years’ experience with PL/SQL and/or C#
• Knowledge of Network Protocols and Communications (TCP/IP, terminal servers, DB9 and DB25 cabling), file sharing and SFTP
• Knowledge of instrument manager and software/middleware
• Experience and understanding of API rules and protocols
• Experience and knowledge of ASTM, HL7 standards, and other protocols
• Demonstrated experience leveraging AI tools and technologies in a professional setting to streamline workflows, automate tasks and deliver measurable efficiency improvements

• Experience working with Rhapsody Interface Engine or knowledge of Mirth, Ensemble, Iguana or similar interface engines
• Working knowledge and setup of third‑party LIS or LIMS instrument interface configurations and networking protocols
• Understanding of LIS and LIMS environment and testing requirements
• Knowledge or…