Banquet Houseperson

Overview

The Banquet Houseperson ensures seamless setup and execution of meetings and meal functions, maintaining a professional environment while promptly responding to guest needs. This role directly contributes to a positive and memorable event experience for all guests.

• Complete assigned tasks efficiently and adhere to supervisor or shift leader instructions.
• Set up all necessary items, including water, amenities, audio-visual equipment, and breaks, at least 15 minutes prior to event start time.
• Address guest requests for additional equipment or supplies, communicate any charges, and notify the supervisor for proper billing.
• Greet guests proactively, delivering friendly and professional customer service.
• Set up and maintain meeting and meal function rooms according to hotel and company standards.
• Maintain meeting rooms during breaks by replenishing supplies, changing linens, and removing garbage to ensure cleanliness and readiness.
• Assist with meal service and event breakdowns, supporting smooth transitions and accurate billing through guest signatures.
• Follow energy conservation guidelines and safety procedures to maintain a secure and sustainable work environment.
• Other duties as assigned.

• Strong attention to detail and adherence to quality standards.
• Excellent customer service and communication skills.
• Ability to multitask and work efficiently under time constraints.
• Team-oriented with flexibility to assist where needed.
• Awareness of safety and energy conservation practices.

• Previous experience in banquet, hospitality, or customer service preferred.

• High school diploma or equivalent required.

Successful completion of a background check is required prior to employment.

EOE Statement: HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate.

HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.