Host, Hospitality ​/ Hotel ​/ Catering, Server​/Wait Staff

Hostess / Host

Job Title: Hostess / Host

Reports To: General Manager

FLSA Status: Non-Exempt

Summary: A hostess / host coordinates the guest’s greeting, seating and thanks the guests of the restaurant. A hostess / host maintains the restaurant wait system.

• Making sure that all menus are well wiped, are free of stains or spots and are complete.
• Ensuring that entry doors are hygienic free from debris and welcoming.
• Keeping an eye on the dining room, bathrooms, entryway, and ensuring that cleanliness is maintained in all operations.
• Greeting guests politely and escorting them to their respective tables and ensuring that they are comfortable.
• Making sure the guests are seated and well served.
• Saying goodbye to guests and enquiring from them about the quality of services provided at the restaurant and thanks the guests for their business. This also involves checking with the guests to record any problem experienced.
• Maintains the restaurant wait system.
• Performs all side duties as assigned.

• Guest Service – Greets guest friendly and hospitable. Responds promptly to guest needs;
  Responds to requests for service and assistance.
• Oral Communication – Speaks clearly; listens to guests; responds well to questions.
• Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent.
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.

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