Vitality Suite Attendant; On-Call

Overview

Canyon Ranch® has been a trailblazer and an industry‑leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona;
Lenox, Massachusetts; and Woodside, California. Guests can achieve their goal of living younger, longer. In addition, Canyon Ranch operates North America’s largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13‑time winner of Travel + Leisure’s Best Spa Award, an 11‑time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.

• The Vitality Attendant is primarily responsible for the smooth, efficient operation and impeccably neat and clean appearance of the Canyon Ranch Vitality spaces.
• Provide world‑class guest service and ensure the best possible Canyon Ranch experience.
• Serve as a knowledgeable resource on equipment and technology in the Vitality space, helping guests with proper set‑up and use of each piece of equipment.
• Recommend and schedule complementary services and activities, as well as sell retail items.
• Report to the Health & Performance Operations Manager.
• Guest Service: greet guests with a smile, ensure they are signed up for daily use, explain overall concept and benefits of each room, answer questions about technology and equipment, assist guests with equipment set‑up, and provide assistance as needed.
• Stocking and Cleaning: keep all areas impeccably neat, clean, and safe; stock supplies and refreshments; clean equipment between uses; complete opening and closing procedures daily.
• Retail: be knowledgeable about retail products and use the Canyon Ranch software to charge out items.
• Scheduling: use Canyon Ranch software to schedule and modify guest schedules, and recommend appropriate complementary services and activities.

• Actively demonstrate Canyon Ranch service standards and ethos principles with staff and guests.
• Participate in meetings as required.
• Position is on‑call.

$16.00 per hour

• High School diploma or equivalent.
• Limited experience required: 1–2 years of customer service or a related field.