Guest Service Representative - Graduate Tucson

Guest Service Representative – Graduate Tucson

Schulte Companies is seeking an energetic, experienced, hands‑on Guest Service Representative to join our Graduate by Hilton Tucson team. You will be part of a team committed to an inclusive, employee‑focused workplace that invests in your development.

• Daily Pay
• Free telemedicine and virtual mental health care access
• Multiple health insurance and life insurance options
• 401(k) plan with company match
• Paid time off, holiday pay
• Pet insurance
• Employee Assistance Program
• Schulte Savings Marketplace discounts

• Greets guests upon arrival, focuses on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escorts VIPs to rooms and checks them in prior to arrival
• Answers the telephone within three rings with a smile and answers questions or transfers as needed
• Manages cash handling: counts cash at beginning and end of shift, reports all cash over/shorts to management
• Maintains a clean and organized front desk area
• Assists with lobby activation as needed
• Utilizes proper procedures when handling PPI data
• Follows check‑in or check‑out checklists, retrieves necessary identification documents and form of payment upon arrival
• Attends promptly to guest needs and inquiries
• Performs various other duties as assigned

• Minimum of one (1) year in front desk operations
• In‑depth knowledge of front desk operations
• High school diploma or equivalent
• Basic computer skills
• Excellent verbal and written communication skills
• Ability to exceed expectations of guests and team members
• Excellent time management skills

Schulte Companies is an Equal Opportunity Employer.