Homewood Suites Tucson - Front Desk Agent

Homewood Suites Tucson - Front Desk Agent Address 4250 N Campbell Ave, Tucson, AZ, 85718

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Located less than five miles from the University of Arizona's main campus, Homewood Suites by Hilton® Tucson/St. Philip's Plaza University places travelers near sporting events and cultural attractions. This extended‑stay hotel in Tucson, Arizona is set in the beautiful St. Philip's Plaza in the Catalina foothills, with shopping and dining just steps away, including a weekend Farmer's Market, Southern Arizona’s largest market devoted to locally grown products.

Guests will feel at home in a spacious suite at this Tucson, AZ, hotel with complimentary internet access, separate living and dining areas, and a kitchen complete with a fridge, dishwasher, microwave and two‑burner stove. They can energize in one of our two fitness centers, refresh in the pool or whirlpool, or relax on the spacious pool deck.