Community Outreach Specialist

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Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. We are able to treat a wide range of needs and are committed to improving patients’ lives. Upward Health is proud to be an equal opportunity employer.

The Community Outreach Specialist (COS) plays a critical role in establishing Upward Health’s presence in the community and reaching potential patients. As the first point of contact for individuals seeking our services, the COS educates patients about Upward Health’s offerings, engages them in meaningful conversations, and facilitates enrollment into our programs. The COS manages a personal caseload, primarily using phone outreach, with in-person visits and other community-based strategies as needed.

The COS reports to the Outreach Manager and works closely with other team members to ensure the effectiveness of patient outreach and engagement efforts.

• Educate potential patients about Upward Health’s services and programs.
• Engage individuals in meaningful conversations and facilitate enrollment into programs.
• Manage a personal caseload using phone outreach as the primary method, with in-person visits and other strategies as needed.
• Collaborate with the Outreach Manager and team to support outreach and engagement goals.

• Strong verbal communication and persuasive abilities.
• Excellent interpersonal skills with the ability to build trust and rapport quickly.
• Strong organizational and multitasking skills to manage a personal caseload efficiently.
• Self-motivated with the ability to work independently and meet outreach goals.
• Comfortable with fast-paced environments and adapting outreach methods to various situations.
• Proficient in using computer systems for documentation, communication, and managing outreach activities.
• Flexible and adaptable to a variety of outreach methods, including phone, in-person meetings, and mailings.
• Fluent in English;
  Spanish proficiency is a plus.

• Engagement:
  Proactively builds relationships with potential patients and supports them throughout their journey with Upward Health.
• Resilience:
  Demonstrates the ability to overcome objections and stay motivated to engage patients, adapting strategies as needed.
• Compassion:
  Approaches patient interactions with empathy and understanding.
• Cultural
  
  Competency:
  
  Respects diverse backgrounds and works effectively with individuals from various backgrounds.
• Communication:
  Clearly and persuasively communicates Upward Health’s services and onboarding process.
• Customer-Centric:
  Prioritizes patient needs and ensures access to appropriate services.
• Problem Solving:
  Addresses patient concerns to maintain trust and positive outcomes.
• Time Management:
  Balances outreach activities and caseloads to meet goals in a fast-paced environment.
• Data Management:
  Documents patient information accurately and timely in the company systems.
• Community Knowledge:
  Connects patients to local resources and additional services as needed.

Tucson, AZ

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Hospitals and Health Care

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