Clinical Operations - Community Health Worker Medical

Clinical Operations - Community Health Worker - I - Medical

Join to apply for the Clinical Operations - Community Health Worker - I - Medical role at Marana Health

MHC Healthcare is seeking a Community Health Worker to join the Clinical Operations team at the Marana Main Health Center, located in the heart of Marana, AZ. The Community Health Worker – I (CHW) engages patients of MHC Healthcare in education to improve their health, connection to social support and community resources, and empowers patients to feel confident in making decisions about their health.

The CHW will act as a non-clinical, public worker collaborating with MHC clinic staff and the Community Health Manager to provide comprehensive, coordinated interventions in accordance with the Arizona Community Health Worker core competencies as part of patient-centered care.

MHC Healthcare is a Federally Qualified Community Health Center (FQHC), with 17 sites in Tucson and Pima County. Our mission is to improve our Community by providing exceptional, whole-person healthcare.

• High school diploma or equivalent
• 1 year of work or volunteer experience in human services or healthcare field
• Bilingual (English/Spanish) may be required depending on work assignment
• Experience working in a multiracial setting
• Experience handling sensitive information
• Fingerprint Clearance Card through the Arizona Department of Public Safety (or ability to obtain upon hire)
• Current Arizona driver’s license with clean driving record and proof of current vehicle insurance

• Relevant Associate or Bachelor’s degree or professional/technical certification;
  Medication Technician (MT), Medical Assistant (MA), Certified Nursing Assistant (CNA), Patient Care Technician (PCT), etc.
• Ability to successfully complete CHW/Promotores de Salud formal training program (AZDHS Voluntary CHW Certification) within 6 months of hire
• Experience using Electronic Health Records (EHR) systems
• Nonviolent Crisis Prevention & Intervention (CPI) certification or Trauma Informed Care training

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

Does not direct or supervise others.

• Knowledge or ability to work with the targeted patient population.
• Ability to share health education, prevention, and patient advocacy through community engagement.
• Ability to build and maintain client relationships using strong communication skills.
• Understanding of health navigation for social and health services in Pima County.
• Understanding of chronic disease.
• Understanding of community connectedness and available social support and applicable community resources.
• Knowledge of basic medical terminology.
• Ability and willingness to provide emotional support, encouragement, and motivation to patients using effective communication.
• Capacity to learn and use new computer systems and software.
• Basic computer skills and proficiency with Microsoft Office applications.
• Demonstrates diversity, equity, inclusion, and belonging through work performance and professional interactions – including Culturally and Linguistically Appropriate Services (CLAS) and Universal Health Literacy Precautions.
• Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy.
• Demonstrates cultural competence and commitment to supporting and promoting diversity, equity, and inclusion through work performance and professional interactions.

• Provides basic education, screening, brief intervention and/or facilitates referrals to other health or community-based resources in accordance with health center protocols for chronic care and health prevention measures.
• Assists patients in developing personal health literacy by improving their ability to find, understand, and use health information and services.
• Participates in population-based projects or process development that enhances high quality of health, self-management, treatment adherence,…