Patient Services Coordinator; Tucson, AZ

Overview

Are you ready to be the heartbeat of our clinic and the ultimate guide on the journey to better hearing? As our Patient Care Coordinator, you'll be the friendly face that patients can rely on for a seamless experience from start to finish. You will juggle responsibilities from managing schedules and patient accounts to organizing events that keep our community engaged.

With a knack for creating an inviting atmosphere and a passion for exceptional service, you will play a vital role in our clinic team, ensuring that every patient feels valued and heard.

At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our Patient Journey philosophy, driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and well-being.

This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as Starkey Retail), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc."s benefit and compensation programs.

The Patient Care Coordinator (PCC) is the face of the clinic and the patient’s guide throughout the journey to better hearing. The PCC coordinates all aspects of patient care, including providing a professional front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing events, leading retention efforts, and more. The PCC is an essential component of the Clinic Team and a steward of its resources.

You Will Ensure a Positive Patient Experience

• Immediately acknowledge, greet and service all guests in a friendly, professional manner.
• Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
• Utilize elevated customer service approach and communication style when working with patients.
• Direct and answer calls in a timely, professional fashion.

You Will Provide Administrative Assistance

• Strategically manage patient schedule on behalf of Clinic Team.
• Understand, support and track current marketing initiatives for the clinic.
• Organize office, maintain supplies, and ensure accurate patient files.
• Protect patient privacy, collect insurance information, and complete insurance authorization.
• Maintain day-to-day operational procedures.

You Will Complete Varied Tasks

• Lead Morning Huddle on behalf of Clinic Team at the start of each day.
• Make deposits (transportation required) and maintain cashbox.
• Reconcile all deposits daily and report weekly.

Results - Performance measures (How to Measure Success)

• Customer retention – Measured by active customers as a percentage of clinic total customers.
• Patient referrals – Measured percentage of referrals from your active customer database.
• Same- or next-day new patient appointments – Measured by the number of days waiting time for hearing consultation.
• Days sales to cash – Measured by the number of business days payments are outstanding.
• Maximized opportunities – Measured by the percentage of hearing consultations completed with a companion scheduled.

Other Duties (Non-Measurable)

• Support Northland Employee Corporate and/or Department guidelines.
• Check and verify quality.
• React to change productively and handle other essential duties as assigned.
• Assist with development of clinic performance.

You Will Need

• High school diploma preferred or equivalent work history.
• 1-2 years of experience in a customer service or retail position preferred.
• Proficient computer skills and knowledge of Microsoft Office Programs.
• Industry familiarity encouraged.
• Ability to manage all confidential information with complete discretion.

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The above declarations are not intended to be an all-inclusive list of duties and responsibilities, nor are they intended to be such a listing of the skills and abilities required to do the job. They describe the general nature of the job.

Salary and Other Compensation
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The hourly rate for this position is between $15.55 - $20.90 per hour. Factors which may affect starting pay within this range may include…