Patient Service Specialist

About the Position

As a Patient Service Specialist at our outpatient physical therapy center, you’ll manage both the patient side and business side of our center. You will greet, register patients, schedule appointments, and handle related administrative tasks to provide an exceptional experience from front desk to discharge.

9660 E 22nd St, Suite 180 Tucson, AZ 85748

Full Time

Schedule:

Monday‑Friday

$18.00 – $20.00 per hour, based on experience

• Start Strong:
  Mentorship and orientation programs ensure a successful transition
• Recharge & Refresh:
  Generous PTO for a healthy work‑life balance
• Your Health Matters:
  Comprehensive medical, RX, vision, and dental coverage
• Invest in Your Future:
  Company‑matching 401(k) retirement plan plus life and disability protection

• Greet and register patients, provide information about their visit and next appointment at check‑out
• Schedule patient appointments in person and via phone
• Maintain regular communication with attorneys, insurance companies, translation agencies, and operational leaders
• Collect co‑pays, manage payer approvals, and conduct insurance authorizations and verifications

• High School Diploma or GED required
• 1 year of medical office experience

• Bilingual (English/Spanish speaking)
• Insurance verification experience

• Ability to walk, stand, bend, and reach consistently throughout a work day
• Manual dexterity for typing (including 10‑key) throughout the shift
• Ability to lift up to 25 lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10 lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction
• Ability to speak and hear sufficiently to understand and give directions