Senior Community Navigator

Description

The Senior Community Navigator promotes a recovery-based approach to member care that emphasizes hope, respect, self-direction and empowerment by providing peer support, education on community resources and other supportive services, to aid in members’ recovery from mental illness and/or addiction disorders. Guidance and direction is provided by the Site Director and the Chief Clinical Officer.

• Coordinates services for Senior Program under the guidance of the Site Director.
• Coordinate and manage community outings and onsite activities.
• Aid in implementation of protocols and policies to enhance service delivery.
• Coordinate Senior Service visits, scheduling, and referrals to/from behavioral health agencies and facilities such as nursing homes and independent living centers.
• Maintain regular reporting to ALTCS (Arizona Long Term Care Services) and other funding partners.
• Serve as liaison with community stakeholders, including ALTCS providers, Health Home, and other community-based providers.
• Provide peer support by sharing lived experience in a positive and recovery-focused manner.
• Assist members in developing and following Individualized Service Plans (ISPs) that address mental, physical, and social health goals.
• Support and guide members through life events such as hospitalizations or crises, ensuring appropriate transitions of care.
• Coordinate internal services (e.g., therapy, substance use support, employment services) and external referrals to meet member needs.
• Help members access and engage with natural supports, reintegrate into the community, and utilize available resources.
• Offer peer-led education, counseling, and rehabilitation services in group and individual formats.
• Respond to outreach needs for members disengaged from services and provide transportation when necessary.
• Ensure timely documentation in accordance with agency and funder standards.
• Complete, track and ensure timely updates of assessments, ISPs, and crisis prevention plans.
• Ensure adherence to all HOPE, Inc. policies, executive directives, and program contracts.
• Promote HOPE, Inc. as a leader in peer support within the behavioral health community.

• At least 21 years of age
• High School/GED + 2 years’ behavioral health experience or
• Bachelor’s degree or Master’s degree in a behavioral health field
• (Required) Peer - Individuals must have first- hand knowledge of a behavioral health condition or substance abuse issue, whether or not they received treatment or medication.
• Peer Support Certification
• Demonstrate strong leadership and organizational skills
• Ability to implement organization-wide activities (setting objectives, developing strategies, developing policies and procedures for programming, and organizing the functions necessary to accomplish the activities)
• Valid Arizona Driver’s license, Driver’s license is an essential requirement for performing duties for this position with a Clean Motor Vehicle Record - no more than 2 moving violations or a license suspension in past 3 years.
• Current 1st Aid and CPR certification
• Proof of TB testing within the last year
• Fingerprint Clearance, if required by program

Typically, these skills and knowledge are the result of a combination of practical education in peer support and several years of experience in personal recovery, either directly or as a family member.