Surgery Scheduler

Summary:

The Surgery Scheduler is responsible for coordinating surgical procedures, preparing and coordinating pre-operative and post-operative patient care, and ensuring efficient communication between the hospitals, surgery centers and in-office procedures with physicians and our affiliates.

• Responsible for scheduling surgeries, procedures and deliveries for our providers with the correct facility.
• Responsible for pre-surgery coordination with patients including tests and insurance.
• Conducts the insurance verifications and pre-authorizations, verifying coverage and communicating details with patient and the billing department.
• Provides explanation and counseling regarding their upcoming surgery or procedure and provides any additional patient information as needed.

• Obtains surgical authorizations from insurance carriers.
• Verify insurance benefits to determine patient out-of-pocket costs and advise patients of payment options.
• Prepares necessary medical records and documents for patient charts.
• Respond to (patients/vendors/employees)
• Coordinates and schedules preoperative testing, history and physical, and surgical procedures with facilities, patient and provider.
• Identify, request, and coordinate specialized equipment and/or personnel requested by physicians for each surgical case.
• Maintains appropriate surgical logs for all physicians in the practice.

• Strong knowledge of medical terminology, specifically Ob/Gyn terminology.
• Knowledge of insurance policies, pre-authorization processes, and HIPPA regulations.
• Excellent organizational skills with the ability to multitask and manage time effectively.
• Proficient in EHR and scheduling software.
• Ability to work collaboratively with medical professionals and provide empathetic patient support.
• Ability to handle unexpected situations calmly and problem-solving patient concerns or conflicts.

• May require occasional travel or overtime.
• Work is performed in a professional healthcare setting.
• Possible exposure to communicable diseases, blood-borne pathogens, and toxic substances in the work environment.

• Ability to lift and move medical equipment and supplies up to (X) pounds
• Extended periods of standing and/or walking.
• Manual ability for handling instruments and equipment.

• Education:
  
  High school diploma or GED required; associate’s degree in healthcare or a related field.
• Certifications:
  
  (Required certifications and/or licenses.)
• Preferred education:
  
  Associate degree in healthcare or a related field.

• Experience:
  
  2 years of experience in a healthcare coordination, surgical scheduling or similar position.
• Preferred experience if needed.