Account Support Representative - Specialty Networks

Company Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact.

Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

At Enlyte, we connect injured workers with quality healthcare through our innovative networks and solutions. Our Specialty Networks team plays a crucial role in ensuring timely access to specialized care that helps patients recover and return to work.

As an Account Support Representative on our Home Health team, you will play a vital role in coordinating care for patients transitioning from hospital to home settings. This position focuses on facilitating smooth discharge processes through effective communication with healthcare providers, patients, and internal teams. You ll be responsible for managing cases (sometimes acute), responding to requests, and ensuring all documentation is properly maintained to support optimal patient outcomes.

Compensation: $17 - $20/hour

Location: Hybrid

• Hospital Discharge Coordination: Assist with hospital discharge planning via phone, including coordination of home health services for acute cases
• Request Management: Receive and process customer and internal partner requests, working independently to resolve issues or collaborating with other teams as needed
• Documentation: Prepare and retrieve documentation required for patient care transitions and service authorizations
• Data Management: Update databases with comprehensive documentation of customer interactions and resolution steps
• Account Maintenance: Ensure account information remains accurate by regularly updating records and properly filing/managing customer documentation and forms
• Follow-up & Escalation: Monitor open cases, follow up on pending items, and escalate complex issues according to established protocols
• Communication: Maintain clear, professional communication with healthcare providers, patients, claims professionals, and internal team members

Required

• High school diploma or equivalent
• 2+ years of relevant customer service or administrative experience
• Strong phone communication skills with professional demeanor
• Basic computer proficiency and ability to learn proprietary systems
• Detail-oriented with excellent documentation skills
• Ability to work independently while following established processes

Preferred

• Experience in healthcare, insurance, or workers  compensation
• Knowledge of home health services or hospital discharge processes
• Experience with healthcare documentation and medical terminology
• Background in case management or patient coordination
• Associate s degree or additional education in a relevant field

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status.

Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $13.00 - $20.00 hourly, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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