Front Office Coordinator

Summary

The Front Desk Receptioniststrives to aid the practice in achievingquality patient careand takes primary responsibility for welcoming patients and performing variousadministrativeduties centered around patient care and appointments. Thereceptionist gives a vital first impression of the practice to patients and outside parties who contactus.

• Greetsall patients, vendors, and employees professionally and courteously.
• Assistingpatients by givingone-on-oneguidance on how to use the Clear Wave Kiosk.
• Collect and record designated co-pays, co-insurance, deductibles, and account balances upon patient checkout, issuingappropriate receiptswhen receiving payments.
• Responsible for maintaining, verifying, and updatingaccuratepatient information such as insurance information, patient demographics, and any other pertinent information in the company’s EHR system.
• Accountable for all incoming phone calls in a prompt and professional manner.
• Responsible for ensuring the accuracy and balancingofend-of-day patient payments.
• Responsible for patient management including,patient appointments, referrals, medical records requests, appointment reminders,and patient file management.
• Maintain a clean, organized,and welcoming reception area.

• Schedule and reschedulepatientappointmentsinatimelyandaccuratemanner per established provider protocols.
• Enterandmaintainpertinentpatientdemographicsandinsuranceinformationonnewandreturningpatientsinthe
  
  EMR.
• Coordinate and accurately completethereferral tracking log to ensurethetimeliness of the referral process.
• Handle all communications such as
• Answeringandmonitoringthevoicemailby triaging patient calls andforwardingthemto the proper person when the call is outside the scope oftheemployee’s duties. Ensuring the division’s inbox ispromptly beingmonitoredand distributed.
• Respond to medicalrecordsrequests for patients and providers while properly applying HIPPA standards.
• Create appointment reminders.
• Receive and distribute all incoming mail, faxes,and special deliveries.
• Maintain the accuracy of outgoing mail.
• Assist patients with the entire check-in and check-outprocessensuring their visitmeetscompany standards and expectations.

• Strong knowledge of EHR and Microsoft software.
• Knowledge of medical terminology.
• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Ability tospeak to patientsconfidentially and compassionately.
• Ability to de-escalate unwanted situations.

• May require occasional travel or overtime.
• Work is performed in a professional healthcare setting.
  
  This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• Possible exposuretocommunicable diseases, blood-borne pathogens, and toxic substances in the work environment.

• Ability to lift and move medical equipment and suppliesup to25pounds.
• Extended periods of standing and walking.
• Manual abilityforhandlingandworkingwith office equipment.
• Ability toassistand communicate with patients.

• Education:
  
  High School Diploma or GED required
• Preferred Education:
  
  Additional Healthcare Administration education/certification.

• Experience:
  
  2 years of experience in a healthcare or clinical office setting.
• Preferred experience:
  
  Previous experience in an OB/GYN office setting.
• Must be fluent in Spanish.
• Musthaveunderstandingofmedical terminology.