Patient Service Representative - Urgent Care - Oro Valley Marketplace

Job Summary

The Patient Services Representative – Urgent Care Center serves as the first point of contact for patients and visitors in a fast-paced clinical environment. This role is responsible for patient registration, insurance verification, scheduling, and collecting payments, while ensuring a positive and professional patient experience. The Patient Services Representative supports the daily operations of the urgent care center through effective communication, customer service, and administrative accuracy.

• Greets patients and visitors promptly and professionally, ensuring a welcoming and courteous environment.
• Registers patients by verifying demographic, insurance, and financial information accurately and efficiently.
• Collects copays and balances, posts payments, and provides receipts in accordance with facility protocols.
• Schedules follow-up appointments and coordinates referrals as directed by clinical staff or providers.
• Answers multi-line phones, responds to patient inquiries, and routes calls to appropriate departments.
• Ensures all required forms, consents, and documents are completed and scanned into the electronic medical record (EMR).
• Verifies insurance eligibility and obtains necessary authorizations or referrals as needed.
• Maintains the cleanliness and organization of the front desk, waiting area, and shared work spaces.
• Communicates effectively with clinical and non‑clinical team members to support efficient patient flow.
• Maintains confidentiality of patient information in accordance with HIPAA and organizational policies.
• Performs other duties as assigned.
• Complies with all policies and standards.

• 1‑2 years of customer service, administrative, or healthcare front office experience preferred
• Prior experience in a clinic, urgent care, or physician office setting preferred

• Strong customer service and interpersonal skills in a fast‑paced setting.
• Ability to accurately collect and enter data with attention to detail.
• Proficient in the use of EMR systems, scheduling tools, and basic office software.
• Knowledge of insurance verification and medical billing procedures.
• Excellent verbal and written communication skills.
• Ability to multitask, problem‑solve, and remain calm under pressure.