Communications Operator

Overview

The Communications Operator, under direct supervision, responds to all 911 emergency and non-emergency incoming calls for Police, Fire, and EMS. The incumbent prioritizes the calls and dispatches emergency personnel to crime scenes, calls for assistance, accidents, request for emergency medical assistance, security officer assistance and all other service calls. The Communication Operator enters and maintains call records and any related documents in both electronic and paper format.

• Policies and procedures related to the Pascua Yaqui Communications Center;
• Applicable federal, state, local and tribal laws, rules, and regulations;
• Geographic and demographic layout of the Pascua Yaqui Reservation;
• ACIC and NCIC information data process;
• Proper application of radio communication codes and terms and the use of radio equipment;
• Availability and use of auxiliary emergency resource, agencies, personnel, and services;
• Yaqui culture, customs, resources and traditions and/or a willingness to learn.

• Solicit needed information necessary to dispatch appropriate emergency personnel to a scene;
• Make quick decision during priority calls, and able to work without supervision;
• Reading and comprehending complex technical documents written in English;
• Deal tactfully and effectively with a variety of people, often under stressful conditions;
• Multitask necessary to work on different assignments and/or equipment at any given time;
• Use the Pascua Yaqui Tribe's street map to locate addresses and streets;
• Operate a base station two-way radio, computers, printers and telephones;
• Respond quickly and calmly in emergency situations;
• Establish and maintain effective working relationships with employees and people of varying social backgrounds;
• Read and understand oral and written policies, rules, instructions, and other materials of the Pascua Yaqui Fire Department;
• Handle confidential information, which includes crime scene information and HIPAA covered medical issues;
• Operate a variety of office equipment, including a computer and related software applications;
• Good communication and interpersonal skills as applied to interaction with co-workers, supervisor, management, Council members, and the public. Ability to sufficiently exchange or convey information and receive verbal and written work instructions.

High School Diploma or GED and completed the Pascua Yaqui Training program.

AND

• Must type at least 35 words per minute;
• Bilingual in English/Spanish preferred, but not required;
• Must not have been convicted of a misdemeanor, or any criminal offense involving moral turpitude in Arizona, or any Federal and State jurisdiction, where…