Loan Servicing Representative

Loan Servicing Representative

Salary: $20.00-$26.00 Per Hour Depending on Experience

In this role you will assist members, staff, and third parties with general aspects of loan servicing, loan modifications and loan due date changes for the credit union. Reviewing, processing, and validating member submitted requests for loan modifications or due date changes. Ensuring requests are processed and completed in a timely manner including contacting members when necessary. Verifying requests meet established policy and procedure guidelines.

Utilize third-party remote electronic signature platform to track and process requests.

Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

• Manage and track incoming requests for loan modifications.
• Conduct appropriate review of the modification based on submitted documents.
• Update core computer systems utilizing accurate file maintenance.
• Respond to all loan modification requests in a timely manner.
• Comply with all credit union policies and procedures involving loan modifications.
• Comply with associated regulations including the Fair Credit Reporting Act (FCRA).
• Accurately update tracking logs and/or computerized system.
• Notify manager of any concerns associated with a loan modification request.

• Manage and track incoming requests for changes to loan due dates.
• Conduct appropriate review for due date changes based on submitted documentation.
• Update core computer systems utilizing accurate file maintenance.
• Respond to all loan due date change requests in a timely manner.
• Comply with all credit union policies and procedures involving loan due date changes.
• Comply with associated regulations including the Fair Credit Reporting Act (FCRA).
• Accurately update tracking logs and/or computerized system.
• Notify manager of any concerns associated with a request for a loan due date change.

• Minimum of six months of similar or related experience
• High school diploma or equivalent
• Excellent Customer service and interpersonal communication skills
• Strong organizational skills and attention to detail

• Basic understanding of loan servicing, loan modifications and loan due date changes

• Generous Paid Time Off Policy
  • Up to 15 days in 1st year of service
  • Paid Time Off increases with tenure
• VTO (Volunteer Time Off) Up to 16 hours yearly
• 401(k) plan
  • 7% company match
• Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contribution Available
  • Free Vision Insurance
• Life and Disability Insurance
  • Provided by the Credit Union with Optional Supplemental Coverage Available
• Competitive Wage and Professional Development
  • Educational Assistance

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.