Operations Manager

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This range is provided by RPC Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$75,000.00/yr - $85,000.00/yr

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Operational Duties

• Enforce that all servicing functions in the department are carried out in compliance with client, state and federal policies and regulations as well as company policies and expectations
• Loan portfolio balancing including loan group transfers, write offs, charge offs, remediation research, and other special handling loan maintenance
• Coordinate with MIS and other internal partners to develop and execute business initiatives
• Monthly billing support for HOA and loan clients including invoicing
• Audit packages for lenders, auditors and financial institutions
• Supervision of 3 to 20 employees
• Upgrade system of policies, internal controls and accounting standards
• Continual check on system maintenance reports to be sure they are up to date.
• Assist Finance and Accounting with month end reconciliations for loan portfolios to balance loan and cash transactions as needed
• Operate as Subject Matter Expert (SME) of client portfolios, processes, compliance requirements
• Other duties as assigned

NLS Platform Management

• Serve as the operational subject-matter expert for NLS
  , ensuring accurate configuration, utilization, and reporting.
• Partner with IT, compliance, and servicing teams to troubleshoot NLS issues and support system enhancements or upgrades.
• Oversee data integrity, loan boarding accuracy, transaction posting, and reporting outputs within NLS.

Required Qualifications

• Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field (or equivalent experience).
• 3-5+ years of operations management experience within subprime or non-prime lending.
• Hands-on experience with National Loan Servicing (NLS) required.
• Strong knowledge of loan servicing, collections, payment processing, and customer service operations.
• Demonstrated understanding of regulatory and compliance requirements in consumer lending.

• Associate

• Full-time

• Management

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