Product Service Engineer

ARi, headquartered in East Peoria, IL, USA, is a rapidly expanding global engineering enterprise. The essence of our “i” symbolizes our distinctiveness from competitors – an embodiment of innovation, intelligence, ingenuity, and insight. Boasting a diverse team of over 1,500 engineering experts hailing from various nations and cultures across the globe, we are excellently poised to provide intricate and personalized resolutions to our esteemed clients.

• Mining Technology (Mine Star) hardware and software issue identification and resolution for dealers and customers.
• Implementation and utilization of standard support processes to respond, restore, and resolve issues.
• Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.
• Participate in New Product Introduction (NPI) projects.
• Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues.
• Act as the liaison between the Company implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed.

• Bachelor’s degree in Computer Science, or Mining Engineering with 3+ years of experience.

• Project management experience.
• Experience supporting technology in an industrial or production environment.
• Cat New Product Introduction (NPI) process experience.
• Technical Excellence:
  Product Support experience. Field experience is a plus, and mining experience will set you apart.
• Experience utilizing Azure, Linux, SQL Server, TCP/IP networking, Microsoft client and server platforms.
• Ability to effectively communicate with technically and non-technically skilled mining customers and dealers to develop partnerships/relationships.

At ARi, our commitment to our employees goes beyond the workplace, ensuring comprehensive benefits. From day one, full-time employees enjoy group health, dental, and life insurance coverage. Additionally, vision coverage is accessible starting the following month.

Recognizing the significance of rejuvenation, we provide paid time off, sick days, company holidays, and maternity/paternity leave to our full-time staff. In times of loss, we also offer bereavement support. Furthermore, a 401(k) program is maintained for eligible employees.