Product Service Consultant or Product Service Engineer

Diversified Services Network, Inc. (DSN) is seeking a full-time Quality/Test Engineer – Product Service Consultant to join our team in Tucson, AZ
! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

Support deliverable execution for New Product Introduction and Continuous Product Improvement processes for Mine Star Technologies offerings.

• New Product Introduction (NPI) projects
  • Create documentation
  • Validate form, fit and function of newly developed products
• Continuous Product Improvement
  • Evaluate defects in production products
• Advance support for internal and external customer
  • Triage escalations to restore customer production system

• Bachelor's degree in computer science, Mining Engineering or Mechanical Engineer with 3-5 years’ experience in NPI and CPI
• Will accept an Associate’s with more years of relevant experience.

• Customer focus, problem solving, technical excellence
• Project management experience.
• Experience supporting technology in an industrial or production environment.
• Experience utilizing Azure, Linux, SQL Server, TCP/IP networking
• Familiar with schematics
• Technical Excellence:
  Product Support experience. Field experience is a plus, and mining experience will set you apart.
• Data Gathering & Analysis:
  Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

• Effective Communications:
  Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving:
  Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management:
  Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Service Excellence:
  Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting:
  Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Customer Focus:
  Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more!