Field Service​/Support Technician

Overview

Be visionary. Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Summary:

Teledyne FLIR Unmanned Integrated Solutions is the leading provider of mobile and/or fixed integrated advanced detection and surveillance systems for federal, state, and local agencies. We are hiring a Field Service/Support Technician (FSST) to facilitate growth and ensure our continued success in meeting customer requirements. In this position you will travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide operating training on systems.

The official work location is Tucson, AZ, but repair, maintenance and upgrade activities may occur at customer locations throughout the United States. Applicants should expect to spend up to 25% of time away from the office. Work is estimated to be 100% Customer Relations with 40% electrical, 40% mechanical, 10% software and 10% hardware.

• Responsible for the inspection, evaluation, diagnosis, maintenance, repair and/or upgrade of advanced detection and surveillance systems, including installation of company products.
• Provide field support across electrical, mechanical, software and hardware aspects.
• Prepare materials, tools, and equipment for offsite assignments; coordinate travel and perform diagnostics, troubleshooting, repair, maintenance and upgrades.
• Communicate with customers to determine service needs and perform system and sub-system testing to identify issues before deployment.
• Be a primary customer-facing representative, establishing rapport and providing professional and courteous assistance during site visits.
• Operate company vehicles and comply with license requirements and driving records.

• Experience as a Field Service/Support Technician, Automotive Technician, or background in electronics, electro-mechanical or IT with troubleshooting and repair on computer software.
• Knowledge of software, hardware, ports, connectors, and cabling; ability to use diagnostic tools.
• Valid driver’s license with a clean driving record; ability to obtain a passport for occasional international travel.
• Excellent time management and communication skills; strong English; additional Spanish and/or Arabic is beneficial.
• Able to lift 55 lbs, stand up to 8 hours, and climb onto/into elevated platforms; willingness to travel ~25% (mostly domestic, some international).
• Basic knowledge of SAP (training available).

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee, or eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Join Teledyne FLIR Defense, where we are dedicated to supporting critical missions with cutting-edge technologies. Our products include advanced surveillance sensors, unmanned vehicles, sensing devices for chemicals, biological agents, radiation and explosives, and other solutions that help warfighters, first responders, and search-and-rescue teams do their jobs better. We are seeking passionate innovators eager to shape the future of the Defense and Public Safety industries.

If you are mission-driven to collaborate globally on solutions that can change the battlefield and save lives, explore our opportunities.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with applicable laws, regulations and regulatory orders. Our reputation for honesty and integrity is as important as our reputation for innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic protected by law.