Sr Service Engineer - Reliability

Sr Service Engineer – Reliability

Employer:

Caterpillar Inc.

Location:

Tucson, AZ or Peoria, IL – full‑time, onsite five days per week, up to 25% travel. Relocation assistance available.

Employment type:

Full‑time.

Join Caterpillar’s Mining Center of Excellence (MCOE) to improve physical availability across global mining operations by leading product issue management and driving enhancements in product health, data analytics, and component lifecycle performance.

• Global Product Issue Management
  • Collect, score, and rank top RI product issues globally.
  • Partner with RI product groups and regional teams to resolve priority issues.
  • Create and deliver issue reporting for RI leadership and product groups.
  • Lead containment efforts for critical product issues in collaboration with field teams.
  • Drive execution of corrective actions to ensure timely resolution and prevent recurrence.
• Data Analysis and Trending
  • Analyze product health trends using available service data tools.
  • Guide strategic use of leading indicators to assess fleet performance and availability.
  • Advise regional, dealer, and internal teams on service data management strategies.
  • Identify and advance opportunities to optimize service.
• Component Lifecycle and Durability
  • Serve as subject‑matter expert on component life and durability data.
  • Build lifecycle cost models based on actual component life and application severity.
  • Identify gaps in component durability and drive improvements with the product groups.

• Technical Excellence
  • Former Technical Representative or similar field‑based role with experience in Caterpillar and dealer product support practices.
  • Mining industry experience and understanding of global quality standards.
• Data Gathering & Analysis
  • Strong analytical mindset; experience in data visualization and reporting (Power BI, Snowflake preferred).
  • Familiarity with Caterpillar’s product reliability systems and associated tools.
• Customer & Service Focus
  • Knowledge of customer‑centric practices and ability to deliver customized solutions.
  • Understanding of customer service concepts and techniques.
• Consulting & Communication
  • Ability to provide technical or business guidance to internal and external clients.
  • Effective communication across enterprises and to leadership; leverage data to drive actionable results.

Medical, dental, and vision benefits; paid time off; 401(k) savings plans;
Health Savings Account;
Flexible Spending Accounts;
Health Lifestyle Programs;
Employee Assistance Program; voluntary benefits; career development; incentive bonus; disability benefits; life insurance; parental leave; adoption benefits; tuition reimbursement. Subject to plan eligibility.

Salary range: $126,000 – $189,000, depending on experience and location.

Salary is one component of total compensation. Benefits are subject to eligibility and plan terms.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

December 15, 2025 - January 5, 2026.