Consultant, Customer Service Rep, Customer Service​/HelpDesk

Join to apply for the Experience Consultant role at Canyon Ranch

Canyon Ranch guides the pursuit of wellbeing on a path through immersive destinations to a lifetime of proven answers. We inspire your well way of life through Integral Answers, Personal Guidance, Lifetime Impact and Evidence-based Progress.

Primarily responsible for selling Canyon Ranch property stays, Designed Experiences, and services to potential guests, along with thoughtfully designing and curating guest experiences by matching guest interests with the perfect combination of services, activities, and lectures. Answers all incoming reservation calls for Tucson, Lenox and Woodside properties and promotes Canyon Ranch through proactive selling. Maintains call expectations in the areas of rapport building, determining guests’ goals, descriptive selling based on those goals, customer service, knowledge, and closing a sale.

This position sells integrated health and wellness packages and is responsible for upselling and cross‑selling a large variety of services that includes everything from program enhancements, spa services, exercise programs, medical services, and spiritual experiences.

• Clienteling: Proactively maintains a relationship with our Canyon Ranch customer base and makes/books sales including: answering incoming requests via phone calls, emails, chats and other channels providing direct sales to customers, return guests and travel agents; answering inbound calls while using active listening skills in a consultative selling approach to assess the customer’s needs and confidentially curate a value‑based offer that focuses on the customer’s intentions;
  
  meet or exceed the required sales goals as set by management.
• Promotions: Engage our customer base by actively promoting our products and services across the brand through sending emails and making outbound call campaigns, building on the lifetime value of our customer base to drive incremental revenue.
• Guide and Advise: Design and curate transformative wellness experiences through thoughtful inquiry, identifying interests of guests and providing advice during the booking process.
• Systems: As the voice of the customer and a Canyon Ranch employee, maintain customer records and preferences in the company’s Customer Relationship Management (CRM) system. Make reservations in our Property Management System (PMS) and other tools for tracking and trend reporting. Create accurate reservations for Tucson, Lenox and Woodside by inputting data for reservations into our property management computer system using specific coding in multiple fields.
  
  Ensure appropriate information is updated and maintained for the customer.

• 1-2 years of experience required in same or similar field.
• High school diploma required, associate degree or two‑year equivalent specialized training required.
• Must have valid driver’s license with an acceptable driving history.

Entry level

Full-time

Consulting, Information Technology, and Sales

Hospitality