Member Support Specialist; Call Center

Overview

Member Support Specialist – Pima Federal Credit Union, Tucson, AZ, is looking to hire a full-time Member Support Specialist. We seek someone with a strong work ethic, a positive outlook, and alignment with our credit union philosophy of "people helping people." This role offers opportunities for professional growth and advancement within a stable, growing, and respected financial institution. The successful candidate loves finding the best solutions for members and thrives in a culture of teamwork and integrity.

MEMBER SUPPORT SPECIALIST POSITION

Our Member Support Specialists provide exceptional customer service to our members. This is a universal role in our call center, assisting members from start to finish. They promote financial products and services to improve members’ well-being, establish rapport, listen carefully, and recommend the best financial products and services to meet members’ needs. They are the voice of the credit union and help ensure members love banking with us.

This position handles telephone inquiries, transfers, mobile and online support, product and service inquiries and recommendations, account maintenance, and member relationship building. The role may also assist with accepting loan applications via telephone. Members Support Specialists are expected to achieve individual and team goals and stay up-to-date on all credit union products and services. A passion for the value that credit unions offer is critical to promote our financial services to members enthusiastically.

Process telephone inquiries and transfers; provide mobile and online support; handle product and service inquiries and recommendations; perform account maintenance; build member relationships; assist with loan applications by telephone as needed. Achieve individual and team goals and stay informed on credit union products and services.

• High school diploma or equivalent.
• One year of financial institution experience as a Teller, Member Service Representative, Call Center Representative, or similar role.
• Call Center experience preferred.
• Intermediate proficiency with computers and software applications, including Microsoft Office Suite.
• Working knowledge of Symitar (Episys) preferred.
• Bilingual – English/Spanish (preferred).

In 1951, sixteen teachers pooled together $84 in deposits and founded our credit union with the common purpose of helping people. To this day, our purpose remains: delivering on our value promise of smart, simple, personal
. We are a not-for-profit financial cooperative focused on delivering the highest possible value to our membership in the simplest way. We are about relationships, not transactions. We are proud to be an Arizona Daily Star Reader’s Choice winner.

As a full-time employee, you are eligible for Pima Federal’s robust benefits package including:

• Insurance:
  Medical, dental, and vision with generous employer contributions; 100% company-paid life insurance, short-term and long-term disability, and employee assistance program (EAP); access to two flexible spending account options, critical illness insurance, accident coverage, and life insurance buy-up options.
• Retirement: 401(k) plan with company match; 100% company-funded pension plan.
• Generous paid time off policies, including 11 paid holidays.
• Tuition reimbursement; access to on-demand pay and one-on-one financial planning.
• An award-winning wellness program; on-site car repair service.

Join our engaging culture, which includes employee appreciation events, paid volunteer time, and a healthy work-life balance. We were recognized as a finalist in the Tucson Metro Chamber’s Copper Cactus Awards for Best Place to Work in 2023. If this sounds like the right next step in your financial career, apply now!

Ready to join our team? If you feel you would be right for this position, please fill out our initial 3-minute, mobile-friendly application.

Job Posted by Applicant Pro