Associate Customer Service Representative; Seasonal

Overview

The Associate Customer Service Representative is a seasonal, entry-level position providing first-line support during peak service demand periods. This role serves as the initial point of contact for customers, managing call routing, email and chat administration, customer relationship management system operations, and basic customer service functions while building foundational knowledge of irrigation systems.

• Route and escalate incoming phone calls to the appropriate technical teams with proper context and customer information.
• Monitor and handle email and chat communications with customers to ensure timely and professional responses.
• Create and maintain detailed service tickets in a customer relationship management system with complete and accurate notes and documentation.
• Process service plan renewal information and route purchase orders to the appropriate departments.
• Provide order status updates and shipment tracking information to customers and distributors.
• Issue software licenses and access codes as requested by customers.
• Deliver exceptional customer service during all customer interactions.
• Support peak season service demand efficiently and professionally.
• Learn irrigation system terminology and product fundamentals.
• Understand departmental structure and appropriate escalation protocols.
• Participate in team meetings and continuous learning opportunities.

• Currently pursuing or have completed an associate or bachelor’s degree in a related field (Business, Communications, Agriculture, Engineering, or similar).
• Strong customer service orientation and professional communication skills.
• Excellent verbal and written communication abilities.
• Proficiency with computer systems and willingness to learn technical software.
• Ability to multitask and work efficiently in a fast-paced environment during peak seasons.
• Strong attention to detail and accurate documentation habits.
• Professional phone manners and email/chat etiquette.
• Demonstrates dependable attendance and punctuality.
• Available for seasonal employment periods.

• Previous customer service or call center experience.
• Technical aptitude or interest in irrigation, engineering, or related fields.
• Fluency in Spanish or other foreign language(s).
• Experience with customer relationship management systems or ticketing platforms.
• Basic understanding of irrigation systems or agricultural practices.
• Experience in a high-volume customer support environment.

Rain Bird is an equal opportunity employer.