Parttime Associate DTC Customer Service

Overview

Job Description

• Respond promptly to customer inquiries via phone and email, providing information about orders, products, delivery timelines, and general inquiries.
• Handle customer questions and concerns with professionalism, accuracy, and a friendly, solutions-oriented attitude.
• Oversee order processing, fulfillment, and returns coordination with an emphasis on efficiency, accuracy, and customer satisfaction.
• Work closely with logistics, accounting, marketing, eCommerce, and third-party warehouse (3PL) teams to ensure seamless end-to-end customer experiences.
• Manage special orders and VIP clientele, delivering white-glove service that exceeds expectations.
• Assist the Customer Experience Manager with escalations, reporting, performance insights, and team communication.
• Participate in special projects, process enhancements, and initiatives designed to optimize customer experience and operational efficiency.

• BS/BA preferred
• Minimum of 1-3 years of work experience in eCommerce, retail, or customer service.
• Knowledge of eCommerce and subscription platforms such as Shopify, Gorgias, Zendesk, Recharge, and/or Ordergroove is preferred
• Excellent problem-solving skills
• Highly organized with strong attention to detail.
• A positive, empathetic, and professional approach to customer interactions.
• Ability to handle multiple projects simultaneously
• Strong relationship building and communication skills.
• High level of proficiency in Excel and MS Outlook.

Pay Range: $18.00 - $22.00 an hour. Final compensation will be dependent upon skills & experience.

FIJI Water, natural artesian water bottled at the source in Viti Levu (Fiji islands), is the No. 1 premium imported bottled water in the United States. FIJI Water is the water of choice among discerning consumers and top chefs. Widely available at fine restaurants and hotels, all major retail channels and through a convenient home/business delivery service, FIJI Water has expanded globally to more than 90 countries.

To discover Earth’s Finest Water®, please visit , like us on Facebook, or follow us on Instagram or Twitter.

FIJI Water is part of The Wonderful Company, a successful, fast-growing privately held $6 billion company with 10,000 employees worldwide. The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year;

and $143 million toward the construction of two charter school campuses in California’s Central Valley. To view the current Corporate Social Responsibility report, visit

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

EEO is the law. More information available upon request.

Compensation:
$18-$18