Entry Level Customer Service Representative

Entry Level Customer Service Representative

Afni is a U.S.

-based global contact center company and our clients are among the world’s best companies. Our clients rely on Afni to engage with customers over the phone and through web chat. When customers connect with us, they need help. With each conversation, we have a chance to resolve an issue, lend a helping hand, and make someone’s day better. Everyone knows that helping people feels good.

We like that about Afni.

We believe in working hard and treating people with respect. It’s all in a day’s work.

Full-time

• Work in our call center, wear a headset, and talk to customers who call you over the phone.
• Help customers with their accounts. People call us because they have billing questions, are having product and service trouble, need to upgrade or downgrade their accounts, or want or need to buy products. We're here to help them.
• Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
• Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.

• Are at least 18 years old.
• Have a high school diploma or GED.
• Are legally eligible to work in the United States.
• Can use a computer and navigate the web.
• Have a naturally positive attitude.
• Love to help people.
• Are ready to be part of a team and contribute to Afni's success.
• Can pass a criminal background check.

We hire interesting, passionate, and diverse people in the United States and the Philippines. There are about 6,000 of us and we come from different countries, cultures, and backgrounds. Our individual differences make working here interesting and make us a strong company. Our collective passion for helping people and creating exceptional customer experiences is what brings us together. We’ve been at it since 1936 and thrive in an ever-changing world by staying eager to innovate and trying new things.

• Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
• Start you off with an hourly pay, above the minimum wage.
• Give you ways to earn more every single month through bonus and incentives.
• Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
• Offer you the benefits you'd expect, plus some surprise perks you'll love.