Customer Service Representative

Description

To provide timely, quality customer service; perform research necessary to respond to inquiries and give assistance where needed to other departmental staff. Assist with special projects as needed. May provide direction/work assignments and training to other staff.

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

The customer service representative provides customer support as needed. This support may include any of the following:

• Receive and respond to general inquiries. Direct customers to appropriate department for more complex inquiries. Handle complaints or transfer complaints to appropriate parties. Resolve problems as they arise through a request or as they are noticed during other involvement.
• Provide additional support, which may include any of the following: computer input, produce reports, place and receive orders, handle correspondence, track documents, process departmental mail, fax, copy, coordinate pickup and delivery with couriers.
• Perform other related duties as assigned.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Two year college degree or equivalent knowledge and experience.

Experience:

• Knowledge of real estate, title insurance or mortgage business preferred.
• Two to four years customer service experience.

Knowledge and

Skills:

• Effective written and verbal communication and interpersonal skills.
• Ability to work as a member in a team-oriented environment.
• Ability to work well under time pressures and to sometimes deal with irate customers.
• Detail oriented; ability to multi-task and change quickly from one task to another.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• This position may require a valid driver’s license with a clean driving record.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.