Overnight Tech Support Representative

2 days ago – Be among the first 25 applicants

Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40 hour work weeks.

This onsite position at our Escalante and Pantano location is for cable, router, and internet technical assistance, so you will be handling mainly inbound calls from people looking for assistance with those issues. Due to the extensive knowledge needed to troubleshoot those issues, the training timeframe for these positions is longer and more intense than our other available positions. Stability, encouragement, a cooperative environment where you can learn, grow, and advance.

You will deliver world‑class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goalsamboo you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

• Six months of customer service experience
• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally macht to work in the United States

• Seniority level:
  Not Applicable
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries:
  Insurance, Outsourcing and Offshoring Consulting, and Telecommunications

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