Customer Service Represenative

The Gloo Factory is a community-minded, full-service union print shop with an immediate opening for an experienced Print Customer Service Representative. This role is ideal for someone who thrives in a fast-paced print environment and enjoys being the connective tissue between customers and production.

You’ll work directly with customers via walk-ins, phone, and email—guiding projects from quote to completion while ensuring files are print-ready and jobs move smoothly through the shop.

• Manage incoming calls, emails, and walk-in customers with clear, friendly, and accurate communication
• Create estimates, invoices, and take payments using Quick Books
• Manage accounts receivable to ensure timely payment and accurate records
• Open, maintain, and update customer accounts
• Preflight customer files to ensure print readiness and identify issues early
• Prioritize quotes and requests in a fast-moving production workflow
• Order inventory and custom materials as needed
• Coordinate proofs and job details between customers and production staff
• Quality control jobs to ensure customer expectations are met
• Coordinate and schedule customer deliveries, pickups, and installations
• Resolve customer questions, concerns, and issues with professionalism and care

• 2+ years of experience in a print shop or related production environment
• 2+ years of customer service experience, preferably in print or manufacturing
• Working knowledge of print production, pre-press, and quoting
• Strong organizational skills with the ability to multitask and meet deadlines
• Excellent written and verbal communication skills
• Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign, Acrobat)

This position operates in a busy, hands-on shop with multiple printing processes happening simultaneously. Days can be active and physical, with movement between customer service and production areas.

Our customers represent diverse life experiences and are frequently working on progressive political campaigns that are brave and challenge systems of oppression. We strive for a staff that reflects our customer diversity. Women, people of color and Indigenous people, and LGBTQ people are highly encouraged to apply.

Our shop workers are proud members of the Communication Workers of America, Local 7026.

• 2–3 references (will not be contacted until after interviews)

Use the subject line: “Print Customer Service Team Member”

Read the latest Why Union? newsletter here.