Customer​/Passenger Service Agent

Customer/Passenger Service Agent - P/T

Location:

Tucson, AZ

Pay: $16.50 per hour

Open availability to work any shift and day is required, and the candidate must currently live within the Tucson area.

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with issues in the airport.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

• Assist passengers with check‑ins, verification, gate information, baggage claims, and other passenger issues in the airport, maintaining a positive attitude while offering assistance.
• Host self‑service kiosks and verify passengers’ documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check‑in, lobby, gate, baggage).
• Make announcements, check baggage, and assign seats in the gate area.

• Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form.
• Computer skills required for use of computer‑based systems.
• Proficiency in reading, writing, and speaking English with excellent communication skills.
• Positive, can‑do, upbeat personality, able to remain calm under pressure.
• Ability to stand for long periods at the ticket counter and gate check‑in areas.

Menzies Aviation is a committed equal‑opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment where different knowledge, perspectives, experiences, and approaches are represented, and everyone feels valued and can reach their full potential.