Customer Service Specialist

Description

At IPS, our strength lies in visionary leadership grounded in core values: safety, accountability, integrity, teamwork, entrepreneurial spirit, and an unwavering focus on our customers. We're seeking a proactive individual who is driven to take action and dedicated to delivering exceptional experiences for both customers and employees. Joining us means leading transformative projects, setting new benchmarks in the industry, and creating a lasting legacy of excellence.

At IPS, you'll find a platform for high potential growth, competitive compensation, and the opportunity to make a meaningful impact. If you're ready to lead with vision and inspire innovation, apply now and become a key player in our journey to redefine success!

Integrated Power Services is seeking a Customer Service Specialist to provide efficient customer service for incoming orders and related paperwork, acting as a technical resource to address inquiries and ensure customer satisfaction, and managing various customer and sales‑related tasks, including order processing and handling complaints. You will be responsible for Customer Service duties with a focus on delivering unmatched customer experiences.

Responsibilities include:

• Provide efficient customer service to ensure timely and cost-effective completion of all customer‑related paperwork for incoming orders.
• Act as a technical resource, addressing and resolving inquiries and problems.
• Support outside sales organization and OEM partners by handling inquiries, quotes, vendor management, and ensuring customer expectations for total satisfaction.
• Engage with the Purchasing team on inventory requirements, gaps, turns and other needs as they arise.
• Coordinate and collaborate with functional areas to improve customer service, customer retention and target acquisition.
• Take responsibility for order processing, investigation, resolution of customer complaints, and coordination of customer service objectives with shop operations.
• Handle customer and sales correspondence, trace shipments, process orders, manage customer credits, and oversee inventories.
• Review technical requirements of incoming purchase orders and translate them into instructions on work plans and internal order documents.
• Prepare internal material requisitions for the purchase of materials and services related to order completion.
• Complete special price quotations and bids in collaboration with sales personnel, ensuring close communication with customers to ensure satisfaction.
• Interpret and ensure compliance with operating policies and procedures.
• Proactively address customer service activities for timely and cost-effective completion of all related tasks.
• Proactively suggest and present ideas to improve operations, drive margin improvement, streamline the quoting process, accelerate approval to ship, and enhance the overall customer experience.
• Maintain an in-depth understanding of products, services, and competitors, leveraging knowledge to contribute to IPS business growth.
• Take responsibility for key customer‑facing metrics, including quality, time to quote, approval to ship, and ship to invoice.
• Utilize CIPS tools and processes.
• Regularly engage in daily Distribution and Warehouse operations and customer interfacing, including, but not limited to; customer quoting, customer communication, customer feedback, and other revenue generating activities and projects.
• Follow proper controls and compliance with corporate policies and procedures.
• Other duties as assigned by Area General Manager.

• BS/BA in Business or Finance, preferred
• Sharp analytical thinking and reasoning abilities
• Proficient with Microsoft Office
• Ability to analyze and interpret data and take appropriate action
• Must be extremely detail-oriented with sound problem‑solving skills
• Ability to prioritize and maintain high degree of organization
• Excellent time management
• Ability to communicate technical data in a clear and concise manner
• Poses excellent written and verbal skills
• Prefer 5+ years of technical sales or customer service, or similar experience
• Experience in motor repair or related industry
• Experience…