Zoho Consultant; Hybrid

Do you want to be part of a fast growing, thriving, tech company? Would you describe your work ethic as passionate with a high degree of pride in your work? Do you produce your best work under pressure? Do you thrive in a collaborative team environment, but also work well independently?

Come join us at Catalyst Connect!

Summary of Responsibilities

Zoho Consultant responsibilities include developing an understanding of a new client’s use case and assisting in proposing a customized solution for their major pain points. The Zoho Consultant will foster strong relationships with various parties to include key business executives and stakeholders, as well as coordinating development requirements with our in-house staff of full stack web developers. Zoho Consultants will proactively drive a new implementation forward as well as answer client queries and identify new business opportunities among existing customers.

In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.

Essential Functions

Serve as the lead point of contact for all customer account management matters to include project implementation and continued support requests.

Build and maintain strong, long-lasting client relationships.

Assess customer operation goals and pain points.

Work with full-stack developers to create technical solutions that meet a client’s business needs.

Develop trusted advisor relationships with key accounts, stakeholders and various departments within the company.

Project manage the successful implementation of software to mitigate client pain points and improve operational efficiency within established timelines.

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

Document implementation meticulously.

Work independently to discover solutions with minimal guidance.

Perform work efficiently to maximize profits.

Develop new business with existing clients and/or identify areas of improvement for a client.

Host regular meetings with clients to provide a progress update on implementations or check-ins for ongoing support.

Assist with challenging client requests or issue escalations as needed.

Pursue continued learning of Zoho products, Catalyst Connect products, and overall processes.

Education, Experience, and Skills Required

Bachelor’s Degree, MIS or Computer Science preferred

CRM software experience preferred (e.g. Salesforce, Zoho CRM or Hub Spot)

Software implementation experience preferred, specifically CRM implementation

Project Management experience or certification preferred

Who You Are:

Highly motivated to improve as an individual and as a team

Passionate pursuit of innovative and best practice solutions

Ability to manage multiple complex projects

Excellent listening, negotiation, communication, and presentation skills

Positive demeanor with clients and teammates

Collaborative team player, eager to support colleagues

High level of professionalism under pressure

• PTO - starting at 2 weeks vacation and 2 weeks necessary leave
• Employer sponsored healthcare plan covered at 50% for employee
• Dental, Vision, Basic Life, Short term and Long term disability covered at 100% for employee
• 401K sponsored plan
• Health and wellness reimbursement

About Our Company

At Catalyst Connect, our goal is to implement effective, easy-to-use systems to help our clients grow and scale their organizations efficiently. Established in 2012, Catalyst Connect has a growing team of expert developers and award-winning business consultants who bring industry-leading expertise to every project. We help clients explore ideas and develop strategies to improve efficiency while mitigating frustrating pain points through the use of technology.