Advisor, Customer Business Unit Program Mgmt

Req

Region:
Americas

Country: USA

State/Province:
New Hampshire

City:  Remote Employee US

** Summary*
* The Global Customer Business Unit (GCBU) Account Manager acts as a vital member of the Account Management team, providing comprehensive support for the operational management of complex customer programs and projects. This role contributes directly to ensuring on-time, on-spec delivery, supporting the achievement of critical operational key performance indicators (KPIs), and meeting defined program goals. The Account Manager works closely with the GCBU leadership team, coordinating execution activities across internal functions (Sales, Supply Chain Management, Operations, Engineering, Manufacturing, etc.)

to ensure collaborative execution and customer satisfaction.

The preferred candidate will be based in the Bay Area. Travel requirements dependent on candidate location but anticipated to be up to 25%.

** Detailed Description*
* The core responsibilities of the GCBU Account Manager focus on execution support and operational engagement:

+ Account & Program Execution Support

+ Support the Account Management Lead as a key point of contact for day-to-day program execution and project lifecycle management.

+ Work closely with the internal Account Management Lead to coordinate the account team's interface with cross-functional groups, including Development, New Product Introduction (NPI), Sales, Supply Chain Management, and Manufacturing.

+ Assist in developing comprehensive program plans, schedules, and tracking resource commitments to ensure customer deliverables are met on time and to meet financial goals.

+ Participate in program tracking meetings and operational reviews with both the customer and the internal account team, ensuring transparent communication.

+ Support the implementation and maintenance of customer business processes, communication flows, and issue escalation protocols.

+ Performance Metrics and Delivery Assurance

+ Assist in the tracking and reporting of all key program performance indicators (KPIs), operational metrics, and critical delivery milestones.

+ Monitor and report on overall program execution status and adherence to defined strategic and operational objectives.

+ Support the development of clear and measurable action plans to correct schedule deviations or issues impacting program scope or quality goals.

+ Participate in program execution reviews, focusing on planning, adherence to schedules, and monitoring operational efficiency.

+ Help ensure compliance with all contractual and performance commitments related to delivery, quality, and timelines.

+ Customer Relationship & Communication

+ Communicate with the customer as directed by the Account Management Lead to ensure ongoing satisfaction with products and company performance.

+ Participate in the process of receiving and documenting customer issues and complaints, helping to coordinate internal responses, and following up to closure.

+ Assist in soliciting performance feedback, preparing customer satisfaction surveys, and communicating critical insights back to internal teams.

+ Support the Sales team and GCBU leadership by gathering and formatting necessary content for customer communications and business reviews.

** Knowledge/Skills/Competencies*
* + Strong Teamwork, Collaboration, and Communication skills, with a focus on working effectively within a large group environment.

+ Proven ability to work effectively across global Cross-Functional Teams in a matrix organization structure.

+ Foundational expertise in Program Performance Management and Operational Delivery Assurance.

+ Practical knowledge of KPI definition, data tracking, and reporting methodologies.

+ Strong skills in Relationship Support and customer communication.

+ Excellent understanding of Program Lifecycle Management and operational methodologies.

+ Solid grasp of Industry, Market, and Technology relevant to the customer's business.

+ Proficiency in Data Analytics and the ability to rapidly learn and utilize internal IT tools for performance tracking.

+ High degree of computer literacy, with strong proficiency in Microsoft Office applications.

+ Excellent understanding of company capabilities, offerings, sites, and key functional teams (e.g., Celesca's ecosystem).

** Physical Demands*
* + Duties of this position are performed in a normal office environment

+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data

+ Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc)

** Salary*
* The stated range includes Base Salary and target Short-Term Incentive (STI) compensation only. A comprehensive benefits package is offered in addition to this range.

The range described in this posting is an estimate by the Company, and may change based on several factors, including but not limited to a change in the duties covered by the job posting, or the credentials,…