Cryogenic Services Coordinator- Tucson, AZ or Naperville, IL

Cryogenic Services Coordinator – Tucson, AZ or Naperville, IL

Cooper Surgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of Cooper Companies, we are driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond.

We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at

Job Summary: The Cryogenic Services Coordinator is responsible for storage account management and cryogenic shipping leads within the Commercial Inside Sales Team. The role requires professional communication with client customers seeking new service or help with their existing service.

• Communicate directly with clients to understand their needs and highlight the value of CSI-supported cryogenic services.
• Ensure a smooth sales process for fertility preservation, cryogenic shipping, and/or storage services.
• Support existing clients with account needs, records access, billing support, inventory questions, and end-of-account assistance.
• Uphold and advocate for the CSI brand, ensuring consistent delivery of the highest quality standards.

• Lead Funnel Management:
  • Manage lead data in software systems independently with minimal supervision.
  • Capture and record relevant lead information in software systems.
  • Understand diverse lead profiles to build customized sales approaches.
  • Identify data patterns and analyze results to maximize work efficiency.
  • Communicate with leadership for trends and client customer needs on an ongoing basis.
• Prospective Client Communication:
  • Be knowledgeable about CSI’s fertility preservation, transport, and storage offerings.
  • Master the “Why choose us” message of CSI-supported Cryogenic Services.
  • Deliver communication to prospective clients through outbound calls, emails, SMS, and/or chat sessions.
  • Remain current, highly knowledgeable, and proficient on all procedural activities and follow‑ups.
  • Review recorded calls with the BD manager to identify best practices and areas of opportunity.
  • Ensure client data, including personal, credit card, and medical information is protected.
• Current Client Communication:
  • Listen to clients’ needs and communicate with empathy and understanding.
  • Address client inquiries regarding their status in the fertility preservation process.
  • Respond to client inquiries about storage account status, payment details, invoice amounts, renewal periods, and inventory levels.
  • Assist clients with end‑of‑storage options, including transport services and the end‑of‑storage consent process.
• Data Management:
  • Accurately input data into software systems to support downstream processes.
  • Collect and organize data from various sources for system input.
  • Become familiar with the systems in use to identify and report any issues with data feeds or inputted information.
• Travel requirements: less than 5%.

• Proficiency in using CRM software and billing systems, Microsoft Excel, MS Office, and other relevant tools.
• Results‑oriented mindset – exhibits a strong drive to surpass performance targets while assisting clients in a friendly and understanding manner.
• Adaptability – responds and adapts own behavior to suit the situation, knowing the end‑goal is helping the client with their need in the best way possible.
• Relationship Management – ability to initiate and grow mutually beneficial relationships both within CSI and with clients.
• Attention to detail – checks information to eliminate or reduce errors, detects inconsistencies and mistakes in data to reduce downstream effects of entry errors.
• Influence and Negotiation – ‘Sells’ products and services (and arguments and…