Temporary - Corporate Service Center Receptionist; Part Time

Job Details

JOB TITLE:

Corporate Service Center Receptionist

REPORTS TO:

Director of Human Resources

SUPERVISES:
None

EXEMPTION STATUS:
Non-Exempt

Duration of Temporary Employment:
Hire Date to October 2027.

Starting Hourly Rate: $18.50

PRIMARY FUNCTION:
Responsible for providing an exceptional first impression to guests and an enthusiastic welcome to our employees entering the Corporate Service Center.

• Welcome all visitors to the Corporate Service Center in a way that reflects the cultural beliefs of the Credit Union.
• Maintain a high level of security to include verifying proper identification and documentation. Escort visitors as appropriate to maintain a secure environment.
• Assist with incoming and outgoing mail processing and distribution. Follow privacy standards for certified mail.
• Positively manage the overall lobby experience and front desk operation to include processing catering requests and deliveries.
• Assist staff with coordinating the scheduling of meetings, receipt processing, etc.
• Abide by state and federal banking regulations. Attend training sessions and complete compliance training on an annual basis. Follow credit union Member Privacy Policy and member identification procedures.

• Assist Human Resources Department as needed on various HR administrative tasks.
• Engage in behavior that aligns with the credit union’s cultural beliefs.
• Gain and retain a high-level knowledge of all TFCU products, policies and procedures.
• Maintain a professional businesslike appearance in accordance with TFCU’s dress code policy.
• Adhere to TFCU’s attendance and punctuality policy.

Education:

High School diploma or its equivalent required.

Experience:

One (1) year minimum of customer service experience required. Clerical/administrative experience preferred.

• Must be capable of functioning in a fast-paced, change-oriented environment.
• Must possess strong organizational skills and be comfortable performing projects in conjunction with day-to-day activities.
• Demonstrated ability to work with various levels of personnel and visitors using diplomacy and tactfulness to include possessing conflict management, stress management and exceptional interpersonal skills.
• Ability to carry out assignments with minimal supervision.
• Proficiency of the English language, sentence structure, proper grammar and spelling of words.
• Ability to speak using proper grammar to effectively communicate and convey business principles to members.
• Knowledge of the Microsoft Office Suite products, specifically Outlook, Word, Excel and PowerPoint.
• Ability to adapt to changing and progressive technology.

Monday through Friday: 1pm – 5pm.

• Sit, Stand, Walk and Bend:
  While performing the duties of this job, this position requires extended times of sitting, up to eight hours, and may need to walk about inside the building. Bending is also sometimes required to reach low cabinets and drawers.
• Use of Hands/Fingers:
  To operate a computer, keyboard, mouse and other office machinery such as but not limited to; a calculator, copy machine, and printer. Additionally, this position is frequently required to sit and reach with hands and arms.
• Speech/Hearing:
  This position frequently communicates via phone and in person. Must be able to talk to/hear members and educate them on products and services offered at the credit union.
• Lifting:
  The ability to occasionally lift up to 25 lbs. is required for this position.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, and working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about the value of the job. This job description does not create or constitute the terms of a contract of employment, commitment, or guarantee of employment.

TFCU is an “employment at will employer.”